Onsite IT Support Specialist — CONNECTIONS & Training

Knowledge Builders Inc; City of Syracuse (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Knowledge Builders Inc. seeks an IT Specialist–Mid-Level to support CONNECTIONS applications in Syracuse, NY. You will assist users via in-person, email, and phone, provide on-site instruction, and deliver trainings on new features.

The role includes monitoring data entry compliance and offering technical help with data warehouse systems. A Bachelor’s degree and relevant IT support experience are required.

Qualifications

• 36 months of experience providing IT support to users.
• 36 months of experience providing implementation support services.
• 18 months of experience providing onsite systems support in a child welfare environment.
• 18 months of experience in training staff in a child welfare application.

Responsibilities

• Provide CONNECTIONS user support via in-person, email and telephone.
• Provide direct, on-site instruction to individual users and small groups.
• Provide instruction on newly released functionality.
• Deliver presentations to line staff.
• Monitor compliance with data entry requirements.
• Review training materials.
• Provide technical assistance with data warehouse.

Skills

IT support

On-site training

User training

Data warehouse support

Education

Bachelor's Degree

Job description

Knowledge Builders Inc. seeks an IT Specialist–Mid-Level to support CONNECTIONS applications in Syracuse, NY. You will assist users via in-person, email, and phone, provide on-site instruction, and deliver trainings on new features.

The role includes monitoring data entry compliance and offering technical help with data warehouse systems. A Bachelor’s degree and relevant IT support experience are required.