Information Technology Support Specialist

ISSI Tech Pros; City of Syracuse (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

ISSI Technology Professionals in East Syracuse, NY, is seeking an IT Support Specialist to provide hands-on end-user hardware and software support across business units. This full-time, direct-hire role operates in-person with no remote work flexibility.

You will respond to tickets, manage device provisioning, support VPNs and enterprise apps, and maintain IT documentation. Candidates should have at least 1 year of relevant experience and an associate degree or higher.

Qualifications

• Associate’s degree or higher in a technology-related field.
• Minimum of 1 year of experience supporting computer systems.
• Proficiency with Windows-based systems, networking, VPNs, mobile device support, and enterprise software.
• Experience with system scripting and configuration tools.

Responsibilities

• Respond promptly to support tickets and user inquiries via the internal helpdesk system.
• Manage procurement, configuration, maintenance, and repair of end-user devices including desktop, laptops, tablets, and peripherals.
• Support deployment and maintenance of enterprise applications.
• Configure and troubleshoot VPNs, virtual phone systems, and remote work technologies.
• Participate in an on-call rotation for after-hours support and maintain documentation.

Skills

Problem solving

Communication

Detail oriented

Independent worker

Windows OS

Networking

VPNs

Enterprise software

System scripting

Education

Associate’s degree or higher

Tools

Windows OS

Networking

VPNs

Enterprise software

System scripting

Job description

Must be a US Permanent Resident or Citizen.

We are unable to sponsor currently.

Job Title

IT Support Specialist

Job Type

Full-time, direct hire

Salary Range

$25/hr – $27/hr depending on experience

About the Role

We are seeking an IT Support Specialist to provide technical support for end-user hardware and software across various business units. Operating under general supervision, the successful candidate will apply their professional expertise and sound judgment to ensure timely and effective resolution of technical issues. This is a hands‑on, in‑person role based in the East Syracuse, NY area and does not offer remote work flexibility.

Key Responsibilities

• Respond promptly to support tickets and user inquiries via the internal helpdesk system
• Manage procurement, configuration, maintenance, and repair of end-user devices including:
• Desktop and laptop computers, tablets, and peripherals
• POS (Point of Sale) systems
• Mobile handheld devices, printers, phones, and hotspot units
• Maintain equipment inventory and ensure timely delivery for technology requests
• Support deployment and maintenance of enterprise applications
• Configure and troubleshoot VPNs, virtual phone systems, and remote work technologies
• Ensure compliance with IT standards around:
• Asset management
• Encryption protocols
• System/software patching
• Analyze system data to verify adherence to organizational standards
• Create and maintain documentation for IT processes and configurations
• Use scripting tools to deploy updates and configurations across systems
• Participate in an on‑call rotation for after‑hours technical support
• Complete all required training and certifications
• Perform additional duties as assigned

Qualifications

Education

• Associate’s degree or higher in a technology-related field

Experience

• Minimum of 1 year of experience supporting computer systems and related technologies

Technical Skills

• Proficiency with Windows-based systems, networking, VPNs, mobile device support, and enterprise software
• Experience with system scripting and configuration tools

Soft Skills

• Strong problem‑solving and troubleshooting abilities
• Excellent verbal and written communication skills
• Organized and detail‑oriented
• Ability to work independently and collaboratively

Other Requirements

• Must pass a drug screening
• Subject to ongoing background and compliance checks
• Valid driver’s license required

Why Join Us?

• Join a supportive and growing IT team where your contributions directly impact operations across multiple business units. Enjoy a collaborative culture, opportunities for skill development, and the stability of a full‑time, direct hire position.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.