IT Specialist

i-Link Solutions; City of Syracuse (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

i-Link Solutions is seeking an IT Specialist – Mid-Level to support the State of NY. The role involves on-site user support, in-person instruction to individuals and small groups, and delivering presentations on new functionality.

Responsibilities include monitoring data entry compliance, reviewing training materials, and providing technical assistance with the data warehouse. A Bachelor's degree and relevant IT experience are required.

Qualifications

• 36 months of experience providing IT support to users.
• 36 months of experience providing implementation support services.
• 18 months of experience providing onsite systems support in a child welfare environment.
• 18 months of experience in training staff in a child welfare application.
• Bachelor's Degree

Responsibilities

• Provide CONNECTIONS user support via in-person, email and telephone.
• Provide direct, on-site instruction to individual users and small groups.
• Provide instruction on newly released functionality.
• Deliver presentations to line staff.
• Monitor compliance with data entry requirements.
• Review training materials.
• Provide technical assistance with data warehouse.

Skills

IT support

On-site instruction

User training

Presentations

Data warehouse support

Education

Bachelor's Degree or equivalent

Job description

Job Title: IT Specialist – Mid-Level

Task ID: HBITS-08-15018

Position Duration: 24 Months

Client: State of NY

Description

• Provide CONNECTIONS user support via in-person, email and telephone
• provide direct, on-site instruction to individual users and small groups
• provide instruction on newly released functionality
• deliver presentations to line staff
• monitor compliance with data entry requirements
• review training materials
• provide technical assistance with data warehouse

Mandatory Qualifications

• 1 36 months of experience providing IT support to users.
• 2 36 months of experience providing implementation support services.
• 3 18 months of experience providing onsite systems support in a child welfare environment.
• 4 18 months of experience in training staff in a child welfare application.
• 5 Bachelor's Degree

Required Documentation

• Résumé
• Copy of Candidate Identification

(i.e., Driver's License/Green Card/Visa and Passport if applicable)

• Any documents referenced in the above Requested Qualifications

(i.e., professional certifications, degrees, etc.)

i-Link Solutions requires a Bachelor's Degree or its equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field of study for all positions.

i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability