Onsite IT Support Specialist - Boston

Insight Global; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global in Boston, MA is seeking a Technical Support Specialist to deliver exceptional IT support for our client with five days onsite. You will handle hardware and software issues, manage incidents in Jira Service Management, and train users on client applications.

The role requires strong Windows/Office 365 experience, AD basics, ticketing system familiarity, and solid AV/meeting-room support skills. Equal opportunity employer; apply to [e-mail].

Qualifications

• 3-5 years' experience in Tier 1/2 IT support in a corporate setting.
• Experience with Windows OS (10/11) and MS Office 365.
• Knowledge of network devices (routers, switches, access points).
• Active Directory basics (password resets, account management).
• Experience with Jira or Zendesk ticketing systems.
• Experience troubleshooting Mac devices.
• Strong AV and video conference support skills.
• Excellent communication and interpersonal skills.
• Autodesk familiarity is a plus.
• Industry certifications like A+, Network+, Security+ are beneficial.

Responsibilities

• Provide exceptional IT support to internal and external customers across locations.
• Maintain service levels and identify improvement opportunities.
• Test, configure, install, and repair IT equipment (hardware and software).
• Use Jira Service Management to create and update incidents.
• Respond to calls within SLA and exceed SLA when possible.
• Provide user training on applications and services.
• Keep customers updated on issue status and escalate as needed.
• Follow high-severity procedures for critical issues.
• Perform preventative maintenance on equipment.
• Set up video meetings (Teams/Zoom) and assist with in-person setups.

Skills

Windows

Office 365

AD administration

Jira

Zendesk

MAC troubleshooting

AV/Conference room support

Customer service

SLA management

Networking basics

Tools

Jira

Zendesk

Job description

Insight Global in Boston, MA is seeking a Technical Support Specialist to deliver exceptional IT support for our client with five days onsite. You will handle hardware and software issues, manage incidents in Jira Service Management, and train users on client applications.

The role requires strong Windows/Office 365 experience, AD basics, ticketing system familiarity, and solid AV/meeting-room support skills. Equal opportunity employer; apply to [e-mail].