Desktop Support Analyst – Remote & On-Site

Cambridge Associates LLC

Boston (MA)

On-site

USD 74,000 - 96,000

Full time

3 days ago

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Job summary

Cambridge Associates LLC in Boston seeks a Desktop Support Analyst to provide on‑site and remote tech help for hardware, software, and AV across 13 offices. You will configure devices, support meetings, and manage onboarding and access provisioning.

The role requires strong Windows/MacOS, VC/AV, and IT skills, with potential evening/weekend hours. A BA/BS in technology or business is preferred, and ITIL/MCSA/A+ are desirable. Competitive benefits included.

Qualifications

Ability to execute tasks and build relationships.
Excellent problem solving and decision making skills.
Flexible and open to changing priorities and managing multiple tasks.
Strong communication skills – both written and verbal.
Experience with Windows 11, MacOS, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Virtual Desktop environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.
Ability to be flexible and willing to work evenings/weekends if necessary.
BA/BSC degree in Technology and/or Business preferred.
ITIL Foundation Level preferred.
MCSA and/or A+ completed or in progress preferred.

Responsibilities

Configure, deploy, maintain, and troubleshoot hardware, including laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support.
Diagnose and resolve issues related to hardware, software, CA business applications, operating systems and virtual desktops; record, track, and report incidents.
Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades.
Provide troubleshooting and support for audio‑visual and video conference meetings via Microsoft Teams, Webex and Zoom for internal and external meetings.
Maintain and update the hardware inventory for end‑user devices on‑site, ensuring accurate tracking and availability of equipment.
Collaborate with IT and cross‑function teams; coordinate with third parties and vendors, contribute to projects and share knowledge.