Onsite IT Support Specialist - Advanced User Help

TEKsystems; Newark (DE); In loco; USD 30.000 - 34.000; Tempo pieno

Descrizione del lavoro

TEKsystems in Newark, Delaware, is seeking a skilled User Support Technician II for an onsite contract role. You will provide multi-channel support, mentor Level I technicians, and handle complex end-user issues across Windows 10/11 and Microsoft 365.

Expect strong customer engagement and professional communication while improving IT services and processes. The position is onsite at Newark, DE, with standard hours and a focus on lifecycle management, asset tracking, and identity support using

Competenze

• Entry level role focused on advanced end-user support.
• Proven ability to communicate clearly with customers.
• Willingness to learn ITIL/ServiceNow basics.

Mansioni

• Provide multi-channel support via Service Desk tickets, Microsoft Teams, phone, and walk-up support.
• Troubleshoot and resolve moderately to complex issues on Windows 10/11 and Microsoft 365.
• Act as escalation resource for Level I technicians.
• Manage and document incidents and service requests in ServiceNow.
• Assist with Active Directory / Azure AD user account administration.

Conoscenze

Customer service

End user support

Microsoft 365

Windows troubleshooting

Onsite support

Mentoring

Formazione

Entry level

Strumenti

ServiceNow

AD Manager Plus

Azure AD

Descrizione del lavoro

TEKsystems in Newark, Delaware, is seeking a skilled User Support Technician II for an onsite contract role. You will provide multi-channel support, mentor Level I technicians, and handle complex end-user issues across Windows 10/11 and Microsoft 365.

Expect strong customer engagement and professional communication while improving IT services and processes. The position is onsite at Newark, DE, with standard hours and a focus on lifecycle management, asset tracking, and identity support using