IT Support Technician I/II — Deskside & Remote Help

TEKsystems; City of Syracuse (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Medical, dental & vision

401(k) Retirement Plan

Onsite onboarding in Greene, NY

Job summary

TEKsystems is seeking an IT Support Technician I/II for a contract role based in Syracuse, NY, onsite with onboarding in Greene, NY. You will deliver Level 1/2 support to ~400 users across office and manufacturing environments, handling Windows, Office 365, devices, and peripheral issues.

The role emphasizes customer service, ticket-driven workflows, and collaboration with senior teams on upgrades and deployments. Onsite benefits and PTO are included.

Qualifications

• 1-3 years of IT support, help desk, desktop support, or technical support experience.
• Strong customer service and communication skills.
• Experience supporting Windows operating systems and Microsoft Office/Microsoft 365 applications.
• Basic troubleshooting knowledge of desktop hardware, printers, and networking concepts.
• Ability to diagnose issues, follow documented processes, and escalate appropriately when needed.
• Comfortable working in both office and manufacturing environments.

Responsibilities

• Provide Level 1 and Level 2 technical support for end users via ticketing system, phone, and in-person support.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, Outlook, email access, password resets, and user account issues.
• Perform desktop support activities including computer deployments, hardware replacements, equipment swaps, imaging, and workstation setup.
• Support printers, scanners, mobile devices, and other end-user technology.
• Respond to and resolve tickets from a shared support queue in a timely manner.
• Escalate complex technical issues to advanced support teams when necessary.
• Provide technical support to both office personnel and manufacturing floor employees.
• Assist with IT projects such as system upgrades, deployments, and technology implementations.

Skills

Customer service

Windows 10

Office 365

Troubleshooting

Deskside support

Remote support

Networking concepts

Printer support

Tools

ServiceNow

TeamViewer

Job description

TEKsystems is seeking an IT Support Technician I/II for a contract role based in Syracuse, NY, onsite with onboarding in Greene, NY. You will deliver Level 1/2 support to ~400 users across office and manufacturing environments, handling Windows, Office 365, devices, and peripheral issues.

The role emphasizes customer service, ticket-driven workflows, and collaboration with senior teams on upgrades and deployments. Onsite benefits and PTO are included.