Onsite IT Support Technician - Enterprise Helpdesk

ASSA ABLOY; Milan (TN); Presencial; USD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

12 paid holidays

Medical/Dental/Vision/Life/AD&D

Descripción de la vacante

ASSA ABLOY’s Ceco Door location in Milan, Tennessee seeks an IT Support Technician to provide end-user assistance for ~2400 users across 33+ locations in North America. The role covers hardware, software, accounts, and networking support, with opportunities to work on ERP, Citrix, VPN, and CAD-related applications.

The successful candidate will have strong problem-solving and communication skills, experience in manufacturing environments, and the ability to manage tickets, training, and on-call

Formación

• 5+ years experience in service desk or technical support.

Responsabilidades

• Provide day-to-day support of all business system software and hardware, including ERP applications.

Conocimientos

Communication skills

Critical thinking

Troubleshooting

Decision making

Prioritization

Attention to detail

Customer-focused mindset

Educación

High School Diploma or GED

Associate degree in CS / IS or related field

Herramientas

Microsoft Active Directory

Software deployment

Video conferencing

CAD applications

Telecommunications solutions

Descripción del empleo

ASSA ABLOY’s Ceco Door location in Milan, Tennessee seeks an IT Support Technician to provide end-user assistance for ~2400 users across 33+ locations in North America. The role covers hardware, software, accounts, and networking support, with opportunities to work on ERP, Citrix, VPN, and CAD-related applications.

The successful candidate will have strong problem-solving and communication skills, experience in manufacturing environments, and the ability to manage tickets, training, and on-call