Onsite IT Services Technician - Herndon, VA

Insight; Herndon (VA); On-site; USD 34,000 - 37,000; Full time

Job summary

Insight Public Sector is hiring an Onsite IT Services Technician for Herndon, VA. The role requires strong Windows 10/11 and M365 expertise, plus on-site support experience for end-user devices and networks.

Responsibilities include hardware/software support, incident resolution, and coordination for relocations; travel to regional offices may be needed. Competitive pay with full benefits. Schedule is Monday–Friday, 8am–5pm.

Qualifications

• Minimum 5 years of similar corporate IT support experience.
• White glove customer service with a high sense of urgency.
• Proficient troubleshooting Windows 10/11 and M365 Office Suite.
• Advanced troubleshooting in Adobe applications and Office products.
• Experience with Local and Azure AD, auditing, and group policy.
• Microsoft AZ-900 and AZ-104 certifications preferred.
• Experience with ServiceNow and remote support tools.

Responsibilities

• Provide end-user hardware, software, and peripheral support.
• Respond to requests, install, diagnose, repair, and upgrade systems.
• Contribute to root-cause analysis for recurring tickets.
• Assist with office relocations and new setups.
• Maintain office computer rooms, networking closets, and servers.
• Communicate clearly with non-technical users and maintain confidentiality.
• Occasionally travel to other regional offices as needed.

Skills

Windows troubleshooting

M365 Office

Adobe apps

Remote support

MS Teams

Active Directory

VPN setup

Networking basics

Security concepts

Education

AZ-900 / AZ-104 certifications

Tools

ServiceNow

Bomgar / BeyondTrust

MS Teams

Meraki

Job description

Requisition Number: 106942

Onsite IT Services Technician – Herndon, VA

Location: Herndon, VA

Schedule: Monday through Friday 8am to 5pm

Pay: $25-$27/hr depending on experience, plus full benefits

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World’s Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Services Technician you will:

• Basic knowledge of computer hardware, software, and peripherals.
• Perform assignments as directed.
• Provides timely and accurate updates to the clients ITSM ticketing system
• Effective time management skills required.
• Excellent decision making and problem-solving skills required.
• Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
• Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
• Strong communication skills required.
• Superior customer service focus required.
• Microsoft Windows 7/10/11 Operating Systems
• Adobe applications

Essential Duties and Functions:

• Work as part of the IT infrastructure end-user support and engineering team.
• Provide technical support for end-user hardware, software, mobile devices, and peripherals.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Responsible for maintaining and upkeeping office computer rooms, networking closets, and local site servers.
• Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Adapt to changes in the work environment and manage competing demands.
• Valid driver’s license and a personal vehicle.
• Willing to work out of standard work hours; eligible for overtime with pre-approval.
• Might be required to travel occasionally to the other offices in the region
• Perform other duties as assigned.

Required Qualifications:

• Minimum experience of 5 years in a similar support role in a corporate environment.
• White Glove customer service skills and a high sense of urgency.
• Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
• Advanced-level troubleshooting experience in Adobe and other office productivity applications.
• Intermediate skills using and maintaining Local and Azure Active Directory structure and
• domains, including auditing and group policy
• Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
• Experience with a ticketing system, ServiceNow preferred.
• Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users.
• Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
• Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
• Experience in basic troubleshooting of networking with Meraki preferred.
• Knowledge of File server and File Sharing systems, and SFTP applications.
• Experience in troubleshooting VPN issues (preferably Windows VPN client).
• Intermediate skills on-site support for resolving networking issues.
• Outstanding written and verbal communication skills.
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here. \

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.