Onsite IT Support Pro — Windows, AV & Deployments

Capstone IT, Inc.; Springfield (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

Capstone IT is recruiting an Onsite IT Support Specialist in Springfield, MO to deliver hands-on support for Windows-based desktops, laptops, printers, and mobile devices. You will image and deploy computers, assist with AV setups, and manage IT assets in a growing corporate environment.

You will provide end-user support on-site and remotely, troubleshoot hardware and software, coordinate hardware refreshes, and document resolutions in Jira.

Qualifications

• Hands-on desktop, help desk or field IT experience.
• Working knowledge of Windows, PC hardware, peripherals, software troubleshooting, and basic networking.
• Familiarity with ticketing platforms like Jira or ServiceNow.

Responsibilities

• Provide onsite and remote end-user technical support.
• Troubleshoot Windows, hardware, software, peripherals, and connectivity issues.
• Configure, image, deploy, and replace laptops/desktops.
• Support new-hire setups and hardware refreshes.
• Stage equipment for large-scale deployments and office expansions.
• Set up and relocate workstations and office technology.
• Troubleshoot conference rooms, displays, docks, and AV equipment.
• Track inventory and IT assets and assist with equipment recycling.
• Provide hands-on assistance to remote infrastructure teams.
• Manage support tickets and document resolutions in Jira.
• Learn and troubleshoot department-specific applications.
• Support employees at all organizational levels, including executives.
• Participate in office expansion, modernization, and infrastructure projects.

Skills

Desktop / End-User Support

Hardware Deployment & Troubleshooting

Customer Service & Communication

Basic Networking & IT Infra Support

Tools

Jira

ServiceNow

Job description

Capstone IT is recruiting an Onsite IT Support Specialist in Springfield, MO to deliver hands-on support for Windows-based desktops, laptops, printers, and mobile devices. You will image and deploy computers, assist with AV setups, and manage IT assets in a growing corporate environment.

You will provide end-user support on-site and remotely, troubleshoot hardware and software, coordinate hardware refreshes, and document resolutions in Jira.