Onsite IT Support Pro: Servers, Networking & Printers

Horizontal Talent; City of Tonawanda (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

Horizontal Talent in Tonawanda, NY is seeking an onsite IT support specialist to keep desktop, server, printing, voice, and network systems running smoothly. You will troubleshoot issues, deploy hardware and software, and support end users in a fast-paced manufacturing environment.

This hands-on role requires at least 2 years of IT experience, familiarity with Windows Server and Office 365, and the ability to manage ITSM tickets and maintain system dashboards.

Qualifications

• 2+ years IT support experience in desktop/server/printer/network environments.
• Working knowledge of Windows Server operating systems.
• Familiarity with HP/Zebra printers and manufacturing printers.
• Strong troubleshooting across network and telecom.
• Experience with Office 365 and Teams in a business setting.

Responsibilities

• Support site-level IT infrastructure including desktops, servers, printers, and network connectivity.
• Configure and deploy hardware/software, patch, and triage as needed.
• Provide day-to-day support for Windows Server environments.
• Assist with HP and Zebra printer support and related devices.
• Troubleshoot Ethernet, wireless, LAN/WAN, VPN, firewalls, routers, and switches.

Skills

PC & Server Support

Windows Server

Printer Support

Network Troubleshooting

Microsoft 365/Teams

ITSM Tickets

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Microsoft Teams

ITSM Ticketing Systems

Job description

Horizontal Talent in Tonawanda, NY is seeking an onsite IT support specialist to keep desktop, server, printing, voice, and network systems running smoothly. You will troubleshoot issues, deploy hardware and software, and support end users in a fast-paced manufacturing environment.

This hands-on role requires at least 2 years of IT experience, familiarity with Windows Server and Office 365, and the ability to manage ITSM tickets and maintain system dashboards.