Onsite IT Support Pro - Hands-on Tech & Growth

Creative Financial Staffing, LLC; Shelton (CT); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Creative Financial Staffing, LLC is seeking an IT Support Specialist for our Shelton, CT office. The role offers a full-time, onsite position with a compensation range of $50,000 to $65,000 annually.

You will provide Tier 1 support, troubleshoot hardware and software, manage Windows 10/11 and Microsoft 365, assist with Active Directory, and support onboarding, deployments, and IT projects. The ideal candidate enjoys helping others and growing technically.

Formación

• Associate’s or bachelor's degree preferred; equivalent experience considered.
• 1–3 years IT support or help desk experience.
• Familiar with Windows 10/11, Microsoft 365, and common business apps.
• Basic hardware, networking, and troubleshooting knowledge.
• Experience with Active Directory and ticketing systems is a plus.
• Certifications are a plus but not required.

Responsabilidades

• Provide Tier 1 IT support for hardware, software, and connectivity.
• Respond to requests via phone, email, tickets, and in person.
• Troubleshoot desktops, laptops, printers, and mobile devices.
• Install and maintain Windows OS and Microsoft 365 apps.
• Assist with user accounts, password resets, and AD access.
• Document issues and steps in the ticketing system.
• Escalate complex issues to senior IT staff.
• Assist with onboarding/offboarding and equipment setup.
• Support workstation deployments and hardware upgrades.
• Troubleshoot basic network, VPN, and Wi‑Fi issues.
• Maintain IT equipment inventory and assist with projects.
• Provide professional, customer-focused support at all levels.

Conocimientos

Troubleshooting

Customer service

Communication

Problem solving

Teamwork

Time management

Educación

Associate’s or Bachelor’s degree preferred

Equivalent experience considered

Herramientas

Windows 10/11

Microsoft 365

Active Directory

Descripción del empleo

Creative Financial Staffing, LLC is seeking an IT Support Specialist for our Shelton, CT office. The role offers a full-time, onsite position with a compensation range of $50,000 to $65,000 annually.

You will provide Tier 1 support, troubleshoot hardware and software, manage Windows 10/11 and Microsoft 365, assist with Active Directory, and support onboarding, deployments, and IT projects. The ideal candidate enjoys helping others and growing technically.