On-Site IT Support Specialist II | Windows & AD Pro

Stellix; Massachusetts; On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA/FSA

Unlimited vacation

12 paid weeks parental leave

Pet Insurance

401(k) & ESOP

Referral bonus

Training reimbursement

STD/LTD/Life Insurance

Job summary

Stellix seeks an IT Support Specialist II to deliver hands-on, customer-facing IT support for employees across sites and remote locations. You will resolve escalated issues, provision devices, and contribute to a secure, stable IT environment.

Responsibilities include onsite and remote support, user provisioning, inventory management, and collaboration with IT vendors. Travel to New England offices may be required.

Qualifications

• 2–8 years in an IT support role or equivalent experience.
• Associates Degree in a related technical discipline or equivalent work experience/certifications.
• Must be well versed in all Microsoft Office programs.
• Familiar with Microsoft O365 administration.
• Familiar with installing, configuring and troubleshooting Windows 11.

Responsibilities

• Resolve escalated end-user issues and own tickets.
• Provide on-site IT support in the Foxboro, MA office and remote support.
• Provision new users and configure devices for employees.
• Manage end-user inventory of laptops, monitors, docks, and licenses.
• Collaborate with IT vendors on support issues.
• Develop documentation for procedures and checklists.
• Travel to other New England offices as needed.
• Assist in IT initiatives and small projects.

Skills

Multitask under pressure

Quick learner

Problem solving

Clear communication

Remote collaboration

Education

Associate degree in a technical discipline

Tools

Microsoft Office

Microsoft 365 (O365) administration

Windows 11

Active Directory (AD)

Intune/EMM management

Job description

Stellix seeks an IT Support Specialist II to deliver hands-on, customer-facing IT support for employees across sites and remote locations. You will resolve escalated issues, provision devices, and contribute to a secure, stable IT environment.

Responsibilities include onsite and remote support, user provisioning, inventory management, and collaboration with IT vendors. Travel to New England offices may be required.