IT Support Specialist

Creative Financial Staffing; Shelton (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an IT Support Specialist for our Shelton, CT office. The role offers a full-time, onsite position with a compensation range of $50,000 to $65,000 annually.

You will provide Tier 1 support, troubleshoot hardware and software, manage Windows 10/11 and Microsoft 365, assist with Active Directory, and support onboarding, deployments, and IT projects. The ideal candidate enjoys helping others and growing technically.

Qualifications

• Associate’s or bachelor's degree preferred; equivalent experience considered.
• 1–3 years IT support or help desk experience.
• Familiar with Windows 10/11, Microsoft 365, and common business apps.
• Basic hardware, networking, and troubleshooting knowledge.
• Experience with Active Directory and ticketing systems is a plus.
• Certifications are a plus but not required.

Responsibilities

• Provide Tier 1 IT support for hardware, software, and connectivity.
• Respond to requests via phone, email, tickets, and in person.
• Troubleshoot desktops, laptops, printers, and mobile devices.
• Install and maintain Windows OS and Microsoft 365 apps.
• Assist with user accounts, password resets, and AD access.
• Document issues and steps in the ticketing system.
• Escalate complex issues to senior IT staff.
• Assist with onboarding/offboarding and equipment setup.
• Support workstation deployments and hardware upgrades.
• Troubleshoot basic network, VPN, and Wi‑Fi issues.
• Maintain IT equipment inventory and assist with projects.
• Provide professional, customer-focused support at all levels.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Teamwork

Time management

Education

Associate’s or Bachelor’s degree preferred

Equivalent experience considered

Tools

Windows 10/11

Microsoft 365

Active Directory

Job description

IT Support Specialist

Location: Shelton, CT
Compensation: $50,000–$65,000 annually
Employment Type: Full-Time
Work Arrangement: Onsite

About the Opportunity

Creative Financial Staffing (CFS) is recruiting IT Support Specialists for opportunities with established organizations in the Shelton area.

These environments offer the opportunity to work with modern technology, collaborate with experienced IT professionals, and play an important role in keeping daily business operations running smoothly.

This is an excellent career path for someone who enjoys troubleshooting, helping others, and expanding their technical knowledge. Candidates who are early in their IT careers and eager to gain hands‑on experience are encouraged to apply.

Responsibilities

• Provide Tier 1 technical support to employees experiencing hardware, software, and connectivity issues.
• Respond to IT support requests via phone, email, ticketing system, and in person.
• Troubleshoot desktops, laptops, printers, mobile devices, and other office technology.
• Install, configure, and maintain Windows operating systems and Microsoft 365 applications.
• Assist with user account setup, password resets, and access management through Active Directory.
• Document technical issues, troubleshooting steps, and resolutions within the help desk ticketing system.
• Escalate more complex technical issues to senior IT team members as needed.
• Assist with employee onboarding and offboarding, including equipment setup and account access.
• Support workstation deployments, hardware upgrades, and software installations.
• Troubleshoot basic network connectivity, VPN, and Wi‑Fi issues.
• Maintain IT equipment inventory and assist with technology‑related projects.
• Provide professional, customer‑focused support to employees at all levels of the organization.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
• 1–3 years of IT support, help desk, desktop support, or related technical experience preferred.
• Familiarity with Windows 10/11, Microsoft 365, and common business applications.
• Basic understanding of computer hardware, networking, and troubleshooting.
• Exposure to Active Directory, ticketing systems, or remote support tools is a plus.
• CompTIA A+, Network+, or Microsoft certifications are a plus but not required.
• Strong communication, customer service, and problem‑solving skills.
• Ability to prioritize multiple requests and work effectively in a team environment.
• Motivated to learn new technologies and grow within the IT field.

Why Consider This Opportunity?

• Gain hands‑on experience supporting technology in a professional business environment.
• Work alongside experienced IT professionals who can help expand your technical skills.
• Build experience with enterprise applications, hardware, networking, and IT support processes.
• Develop a foundation for future growth into systems administration, networking, cybersecurity, or other IT specialties.
• Make a direct impact by helping employees stay connected and productive.

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