Onsite IT Support & Network Specialist II – Cleveland

API Delevan, Inc.; Cleveland (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Spending accounts (HSA/FSA)

401k Retirement Plan

Paid Time Off

Tuition Assistance

Job summary

Regal Rexnord is seeking a highly motivated IT PC Specialist II to provide onsite and remote support for our Cleveland location. You will maintain desktops, laptops, phones, and conferencing systems, and assist with corporate IT projects under the IT Infrastructure Manager.

You should have a Bachelor’s degree in IT or 2-3 years of equivalent experience, strong Office 365 skills, and experience with Active Directory. Local travel to Cleveland sites is required.

Qualifications

• Bachelor’s degree in information technology or related field or 2-3 years of equivalent work experience.
• Experience supporting Office 365 and identity management components.
• Experience with a ticketing system (Service Now preferred).
• Excellent knowledge of Windows 10/11 laptops/desktops and Active Directory.

Responsibilities

• Provides onsite and remote IT support for regional facilities from Cleveland, OH (hardware, teleconferencing, etc.).
• Maintains high levels of customer service across all end users, including executives.
• Works in a global phone and ticketing queue to report issues and requests.
• Educates and advocates the use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).
• Supports security patching and related IT infrastructure tasks.

Skills

Bachelor's degree

Office 365

Identity management

ServiceNow

Active Directory

Windows 10/11

Customer service

Multi-tasking

Analytical skills

Education

Bachelor’s degree in IT

Tools

ServiceNow

O365 suite

Job description

Regal Rexnord is seeking a highly motivated IT PC Specialist II to provide onsite and remote support for our Cleveland location. You will maintain desktops, laptops, phones, and conferencing systems, and assist with corporate IT projects under the IT Infrastructure Manager.

You should have a Bachelor’s degree in IT or 2-3 years of equivalent experience, strong Office 365 skills, and experience with Active Directory. Local travel to Cleveland sites is required.