Desktop Support Engineer

Yochana; Cleveland (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology support company in Cleveland, Ohio is seeking a skilled Desktop Support/Network Engineer. This full-time role requires 3-5 years of experience in diagnosing desktop and laptop issues, software deployment, and utilizing monitoring tools to ensure exceptional customer service. The ideal candidate will have strong troubleshooting skills and a commitment to cybersecurity best practices.

Qualifications

• 3-5 years of experience in desktop support and network engineering in an enterprise environment.
• Strong understanding of cybersecurity best practices.
• Ability to handle multiple tasks simultaneously and work independently.

Responsibilities

• Diagnose and resolve desktop and laptop issues remotely.
• Perform PC and laptop imaging, installation, and repair as needed.
• Deploy software remotely using established tools and processes.
• Utilize monitoring tools to identify and address potential issues.
• Collaborate with team members for knowledge base systems.
• Provide technical training and support to end users.
• Maintain records of support requests and resolutions.

Skills

Advanced troubleshooting skills for Windows-based end-user computing

Experience with ticketing systems (e.g., ServiceNow)

Proficiency in Cloud Infrastructure

Knowledge of Active Directory (AD)

Effective Communication and customer service skills

Analytical Thinking and problem-solving abilities

Proactive system monitoring and issue detection skills

Education

Bachelor’s degree in computer science, Information Technology, or a related field

Tools

Active Directory (AD)

SCCM

DNS

VOIP

VPN

Job description

Job Title: Desktop Support/Network Engineer

Job Type: Full Time

Years of Experience: 3-5 Years

Job Summary: We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.

Location: Greater Cleveland, Ohio

Salary: $100,000–$130,000 per year

Responsibilities

• Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
• Perform PC and laptop imaging, installation, and repair as needed.
• Deploy software remotely using established tools and processes.
• Utilize monitoring tools to identify and address potential issues before they impact users.
• Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
• Provide technical training and support to end users as required.
• Maintain accurate records of support requests and resolutions using ticketing systems.
• Identify opportunities for process standardization and improvement.
• Stay updated on cybersecurity best practices and ensure compliance in all support activities.
• Work independently and manage multiple tasks effectively under pressure.

Mandatory Skills

• Advanced troubleshooting skills for Windows-based end-user computing.
• Experience with ticketing systems (e.g., ServiceNow).
• Proficiency in Cloud Infrastructure.
• Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
• Effective Communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Analytical Thinking and problem-solving abilities.
• Proactive system monitoring and issue detection skills.

Preferred Skills

• Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
• Experience in developing and implementing Knowledge Based Engineering (KBE).
• Understanding of Infrastructure Design and hardware/software systems.
• Familiarity with remote troubleshooting techniques.
• Experience with process standardization initiatives.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• 3-5 years of experience in desktop support and network engineering in an enterprise environment.
• Strong understanding of cybersecurity best practices.
• Ability to handle multiple tasks simultaneously and work independently.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting