IT Support Technician (C2H)

Riverside Recruiting; Cleveland (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k contribution

Medical, dental, vision insurance

10 paid holidays

Tuition reimbursement

Employee assistance programs

Annual bonus eligibility

Job summary

A recruiting agency is seeking an IT Support Technician for an on-site position in Cleveland, Ohio. This contract-to-hire role offers a salary between $50,000 and $60,000, along with bonuses and excellent benefits like a 401k contribution, medical coverage, and paid time off. Responsibilities include supporting IT across the office and warehouse, troubleshooting devices, managing inventory, and ensuring excellent communication with users. Ideal candidates should have 4 years of IT support experience and strong problem-solving skills.

Qualifications

• 4 years of IT support experience required.
• Experience with O365/M365, SharePoint, OneDrive, and Active Directory.
• Ability to troubleshoot various office and warehouse devices.

Responsibilities

• Provide IT support across office and warehouse.
• Troubleshoot desktops, laptops, and printers.
• Manage Active Directory access and hardware/software inventory.

Skills

Great communication skills

Analytical troubleshooting

Customer service mindset

O365 / M365 support

Active Directory support

Warehouse technology support

Education

College degree or certifications

Tools

SQL

Job description

I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking for an:

IT Support Technician (C2H)

On-site in Cleveland, Ohio

3-6 month contract-to-hire

$50,000 to $60,000 + bonus

Overview

• 3-6 month contract-to-hire
• Hourly pay for contractor term
• $50K-$60K salary upon FTE conversion
• Employees are eligible for annual bonus
• 401k including 4% safe harbor contribution...
• Company contributes to your 401k even if you don’t
• Medical, dental, vision, life, STD, LTD, critical illness
• Transparent culture that supports open communication
• Company provides tickets to Guardians / Browns games
• Taco trucks, ice cream trucks, cornhold tournaments
• Company contributes $1,000-$2,000 to your HSA
• 10 paid holidays, PTO, paid Volunteer Time Off
• Company supports multiple charities & schools
• Privately held, stable, growing organization
• Awarded as a Top Employer in Cleveland
• Leadership is on-site and accessible
• Annual discretionary pay increase
• Company promotes from within
• Business casual environment
• Important role, 6 people in IT
• Tuition reimbursement
• Employee assistance

Position

• Own tickets from start to finish
• IT support across office and warehouse
• Troubleshoot desktops, laptops, printers, scanners, phones, handheld devices
• Support Warehouse Management systems and automation printers
• Perform root cause analysis and implement solutions
• Manage Active Directory access
• Maintain hardware/software inventory
• Create documentation and train end users
• Communicate clearly with staff and senior leadership
• Fully on-site, multiple nearby buildings within close proximity
• 7am-4pm or 8am-5pm, ok to work through lunch to leave early
• Great communicator who can fix the issue and explain it clearly to the user

Required

• 100% on-site
• Drug / nicotine screening
• Great communication skills
• 4 years of IT support experience
• Excellent customer service mindsetAnalytical troubleshooting and resolution experience
• O365 / M365, SharePoint, OneDrive, Active Directory support
• Warehouse technology support (scanners, label printers, WM systems)

Nice to Have

• SQL knowledge
• College degree or certifications
• Experience supporting multi-site operations
• Experience documenting IT configurations and change management

Next Step

Email your resume to [e-mail] for more information

Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
[e-mail]