Senior Desktop Support Specialist

Kurv; Cleveland (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Kurv in Cleveland, OH is seeking an experienced Desktop Support Technician to assist internal users with day-to-day and complex IT issues. You will troubleshoot Windows 11, M365, Active Directory, and network connectivity in a structured in-house environment, managing onboarding/offboarding and device provisioning.

The role requires independent work, strong documentation, and the ability to handle multiple tasks while following security policies.

Qualifications

• 5+ years of IT support experience in a business environment.
• Strong working knowledge of Windows 11, Microsoft Office, and Active Directory.
• Experience with Microsoft 365 administration.
• Experience using endpoint management tools (Ivanti or similar) for imaging and patching.
• Experience with email or network security platforms (Barracuda or similar).
• Understanding of basic networking (DNS, DHCP, TCP/IP).
• Experience handling user onboarding/offboarding and access management.
• Diagnoses issues, identifies solutions, and drives resolution end to end.
• Clear communication and solid documentation skills.

Responsibilities

• Provide support for desktops, laptops, and standard business applications.
• Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity.
• Manage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access control.
• Set up and configure user workstations, accounts, and system access.
• Support email, printing, file access, and phone systems.
• Use Ivanti Neurons for endpoint imaging, patching, and device management.
• Support and troubleshoot systems protected by Barracuda (email/web security).
• Track and document issues to ensure timely resolution.
• Maintain hardware and software inventory.
• Resolve hardware and software issues, including replacements and repairs.
• Escalate issues as needed and work with Systems Administrators on resolution.
• Assist with system updates, deployments, and internal IT projects.
• Follow company policies related to security, access, and acceptable use.

Skills

Windows 11

Microsoft 365

Active Directory

Onboarding/offboarding

Documentation

Tools

Ivanti Neurons

Barracuda

Job description

Kurv in Cleveland, OH is seeking an experienced Desktop Support Technician to assist internal users with day-to-day and complex IT issues. You will troubleshoot Windows 11, M365, Active Directory, and network connectivity in a structured in-house environment, managing onboarding/offboarding and device provisioning.

The role requires independent work, strong documentation, and the ability to handle multiple tasks while following security policies.