Onsite IT Support Engineer | SF Desk & Identity Automation

Postman; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Job summary

Postman is seeking an IT Support Engineer to be the onsite IT face in our San Francisco office. You will cover deskside support, device provisioning, and access management while owning parts of our broader IT systems work.

This hands-on role is ideal for someone who loves process improvement and automation, with a focus on identity, MDM, and user experience. You will work with tools like Google Workspace, Slack, Zoom, Jira/Confluence, and Okta, supporting both Mac and Windows devices.

Qualifications

• 3–5 years in IT support, help desk, or desktop engineering.
• Excellent written and verbal communication for technical and non‑technical colleagues.
• Strong macOS troubleshooting skills including MDM (Jamf or similar) and working knowledge of Windows.
• Curious and organized—able to research problems and document solutions.
• Hands‑on experience administering SaaS tools (Google Workspace, Slack, Zoom, Atlassian) and an identity provider such as Okta.

Responsibilities

• Provide onsite deskside IT support for laptops, peripherals, software, and access issues.
• Own onboarding and offboarding: device prep, workstation config, and tool access on day one.
• Manage account lifecycle provisioning and access changes per identity processes.
• Administer Mac fleet and some Windows devices using MDM tools (Jamf/Intune).
• Maintain Zoom meeting rooms, troubleshoot AV issues, coordinate with AV/Engineering for complex cases.
• Handle ITSM tickets (#it-help) and meet SLAs, document steps clearly.
• Manage local inventory, asset tracking, and secure device retirement.
• Support onsite events with IT/AV setup and testing.
• Create and maintain Confluence knowledge base and self-service docs.
• Identify recurring issues and build small automations/process improvements.
• Collaborate with IT teammates across time zones on projects.

Skills

macOS troubleshooting

Windows troubleshooting

MDM Jamf

SaaS administration

Google Workspace

Slack

Zoom

Atlassian

Okta

Identity management

Tools

Jamf

Intune

Entra/Azure

Job description

Postman is seeking an IT Support Engineer to be the onsite IT face in our San Francisco office. You will cover deskside support, device provisioning, and access management while owning parts of our broader IT systems work.

This hands-on role is ideal for someone who loves process improvement and automation, with a focus on identity, MDM, and user experience. You will work with tools like Google Workspace, Slack, Zoom, Jira/Confluence, and Okta, supporting both Mac and Windows devices.