Onsite IT Support Engineer — NYC, Equity & Growth

EliseAI; New York (NY); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums covered

Unlimited vacation and paid holidays

Job summary

EliseAI is seeking an IT Support Specialist in New York City to provide essential support for hardware, software, and network issues. As a key part of our team, you will ensure a smooth operation and enhance employee support processes.

This hands-on role demands a customer-first mindset and strong problem-solving abilities to help build efficient systems and maintain local IT infrastructure. We offer a competitive salary between $80,000 and $115,000, alongside excellent benefits including equity and unlimited vacation.

Qualifications

• 1–3 years of experience in IT support or similar role.
• Strong expertise supporting macOS environments.
• Familiarity with enterprise collaboration tools like Google Workspace and Slack.

Responsibilities

• Serve as the primary IT support contact for employees.
• Improve IT support systems and processes by collaborating with teams.
• Manage vendors for hardware procurement and repairs.

Skills

macOS support

troubleshooting skills

customer service

video conferencing technology

Tools

Google Workspace

Slack

MDM solutions

Job description

EliseAI is seeking an IT Support Specialist in New York City to provide essential support for hardware, software, and network issues. As a key part of our team, you will ensure a smooth operation and enhance employee support processes.

This hands-on role demands a customer-first mindset and strong problem-solving abilities to help build efficient systems and maintain local IT infrastructure. We offer a competitive salary between $80,000 and $115,000, alongside excellent benefits including equity and unlimited vacation.