IT Support Engineer Intern

RR Donnelley & Sons; Warrenville (IL); On-site; USD 27,000 - 39,000; Part time

Job summary

RRD is hiring an IT Support Engineer Intern for its Warrenville, IL office. The internship starts January 2027, is part-time for the school year, then transitions to full-time in the summer. This is an onsite position focused on end-user computing and endpoint management.

The role involves configuring endpoints, upgrading Windows versions, asset tracking in ServiceNow, software distribution, and providing user support with strong customer service in a collaborative environment.

Qualifications

• Pursuing a bachelor or master degree in a related field.
• Clear communication, formal/informal as needed for audiences.
• Strong Windows experience and Office proficiency.
• Experience troubleshooting software installations is a plus.
• Analytical mindset with strong organization and multitasking.

Responsibilities

• Install and configure endpoints per documented refresh processes.
• Assist in migrating endpoints from Windows 10 to Windows 11.
• Provide end-user support following documented processes.
• Maintain asset records in the ITSM toolset (ServiceNow).
• Distribute software in line with licensing policies.
• Troubleshoot hardware/software, network, and applications issues.
• Perform other duties and participate in special projects as needed.

Skills

Communication skills

Windows OS

Microsoft Office

Hardware/software troubleshooting

Analytical skills

Organizational skills

Team collaboration

Google Workspace

Networking basics

End-user support

Education

Bachelor or Master degree in IT/IS or related field

Tools

ServiceNow

Job description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

RRD is looking for an IT Support Engineer Intern to join our team in our Warrenville, IL office!

The internship is scheduled to begin in January 2027 on a part-time basis for the remainder of the academic school year, transitioning to full-time hours during the summer months.

THIS IS AN ONSITE POSITION.

Job Summary

The Intern will provide end user computing support to a decentralized user community. He/She will collaborate and participate in the configuration, installation and deployment endpoints including hardware and software as it relates to current refresh initiatives as well as resolution to issues arising with existing fleet of hardware including windows 10 remediation. They will also maintain accurate records of all assets within supported ITSM toolset.

Responsibilities:

• Installation and configuration of endpoints following documented processes as it related to existing refresh initiatives.
• Participate in migration initiative to upgrade existing endpoint fleet from Windows 10 to Windows 11 as directed.
• Provide end user support on areas of responsibility following document processes and procedures in adherence to corporate policies.
• Provide accurate record keeping of all assets (additions/changes/deletions) in accordance to existing asset management protocol within corporate ITSM toolset (ServiceNow)
• Distribute software and application installs in alignment with software install policies to ensure proper licensing.
• Troubleshoots any technical difficulty with hardware and software issues, Internet, network, applications, configurations and peripheral equipment as assigned through Corporate ITSM toolset, including timely updating and closing tickets.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Must be pursuing a Bachelor or Masters degree from an Accredited University or College in discipline related to functional work described above.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Possess a good working knowledge of Microsoft Windows Operating System (preferably Windows 10 and 11), and Microsoft Office Suite of applications
• Previous experience in troubleshooting software installations is an asset.
• Possess strong analytical and organizational skills and the ability to multitask between projects including attention to accuracy and details.
• Ability to work in a geographically dispersed team environment with positive attitude and an appreciation for strong customer service skills.
• Familiarity with Google (Gmail, Docs, Site, Groups) is an asset
• Basis knowledge of network infrastructures including switches, hubs and patch cabling.

Additional Information

The rate of pay for this role at the noted location is $24.00 / hour.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.