Onsite IT Support Engineer for Enterprise Client

LincolnIT LLC; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Career development

Engineering leadership support

Job summary

LincolnIT LLC in a New York metro client location seeks a Service Desk Engineer to provide dedicated onsite support for end users and devices. You’ll work closely with the LincolnIT team, servicing desktops, printers, conferencing setups, and access management while ensuring customer-focused service.

The role emphasizes proactive problem solving, strong communication, and collaboration with service desk, engineering, and security teams in a fast-paced MSP environment.

Qualifications

• 3+ years of Help Desk, Desktop Support, or Service Desk experience.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID, Exchange Online, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience supporting printers, conferencing solutions, and end-user devices.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests and manage workload independently.
• Experience working in a ticket-based support environment.

Responsibilities

• Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals.
• Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software.
• Resolve hardware, software, connectivity, and user access issues.
• Support onboarding and offboarding activities, including account provisioning and device deployment.
• Assist users with password resets, MFA enrollment, and application access requests.
• Configure, image, deploy, and replace endpoint devices; manage asset inventory and lifecycle.
• Coordinate with LincolnIT Service Desk and Engineering on escalated issues.
• Document all support activities in PSA/ticketing platform.

Skills

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Exchange Online

Networking TCP/IP DNS DHCP VPN

Printers & conferencing

Customer service

Ticketing systems

ConnectWise

Intune / Autopilot

Tools

ConnectWise

NinjaOne

Datto RMM

Intune

Autopilot

Job description

LincolnIT LLC in a New York metro client location seeks a Service Desk Engineer to provide dedicated onsite support for end users and devices. You’ll work closely with the LincolnIT team, servicing desktops, printers, conferencing setups, and access management while ensuring customer-focused service.

The role emphasizes proactive problem solving, strong communication, and collaboration with service desk, engineering, and security teams in a fast-paced MSP environment.