Dedicated Onsite Support Engineer

LincolnIT; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

LincolnIT is seeking a Service Desk Engineer to provide on-site client support in the New York City metro area. You will be the primary technical resource at a client location, handling desktop support, endpoint management, and user communications alongside LincolnIT’s broader team.

The role emphasizes proactive, customer-focused service in a fast-paced environment, with responsibilities spanning Windows/Microsoft 365, device provisioning, account management, and collaboration with Service Desk

Qualifications

• 3+ years in Help Desk or Desktop Support
• Strong Windows 10/11, Microsoft 365, Active Directory/Entra ID
• Experience with printers, conferencing, and end-user devices
• Excellent customer service and communication skills
• Ability to prioritize multiple requests and work independently

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, conference rooms, and peripherals
• Troubleshoot Windows, Microsoft 365, and common business software
• Resolve hardware, software, connectivity, and access issues
• Support onboarding and offboarding activities (account provisioning, device deployment)
• Escalate complex issues to senior engineers while owning resolution

Skills

Customer service

Communication

Time management

Problem solving

Tools

ConnectWise

NinjaOne

Datto RMM

Intune

Autopilot

Job description

Service Desk Engineer (Onsite Client Support)

Location: New York City Metro Area

Schedule: Monday-Friday | Full-Time

Department: Managed Services

About LincolnIT

LincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and white-glove IT support to organizations across healthcare, nonprofit, legal, financial, and other highly regulated industries. We are seeking a customer-focused IT professional to provide dedicated onsite support at one of our enterprise client locations while leveraging the resources and expertise of the broader LincolnIT team.

Position Overview

The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands‑on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams.

The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast‑paced environment, and delivers exceptional customer service.

Key Responsibilities

End User Support

• Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals


• Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software


• Resolve hardware, software, connectivity, and user access issues


• Support onboarding and offboarding activities, including account provisioning and device deployment


• Assist users with password resets, MFA enrollment, and application access requests

Endpoint & Device Management

• Configure, image, deploy, and replace endpoint devices


• Coordinate equipment inventory, asset tracking, and lifecycle management


• Perform workstation upgrades, equipment relocations, and hardware refresh activities


• Maintain accurate documentation of all support activities

Client-Facing Support

• Serve as LincolnIT's primary onsite representative


• Build strong working relationships with client staff and leadership


• Escalate complex issues to senior engineers while maintaining ownership through resolution


• Communicate technical information clearly to non-technical users

Collaboration & Operations

• Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues


• Follow established ticketing, documentation, security, and change management procedures


• Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required


• Ensure all support activity is properly documented within the PSA/ticketing platform

Required Qualifications

• 3+ years of Help Desk, Desktop Support, or Service Desk experience


• Strong knowledge of:




• Microsoft Windows 10/11


• Microsoft 365


• Active Directory / Entra ID


• Exchange Online


• Basic networking (TCP/IP, DNS, DHCP, VPN)




• Experience supporting printers, conferencing solutions, and end‑user devices


• Excellent customer service and communication skills


• Ability to prioritize multiple requests and manage workload independently


• Experience working within a ticket‑based support environment

Preferred Qualifications

• MSP experience strongly preferred


• CompTIA A+, Network+, or Microsoft certifications


• Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms


• Experience with Intune, Autopilot, and endpoint management solutions


• Understanding of cybersecurity best practices and endpoint security tools

What We Offer

• Competitive compensation


• Medical, dental, and vision benefits


• 401(k) with company participation


• Paid time off and holidays


• Career development and certification opportunities


• Access to a highly skilled engineering and leadership team


• Opportunity to support enterprise environments while working for a growing MSP