Hybrid Service Desk Engineer — Remote + Bronx Onsite

LincolnIT; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and 401(k)

Career growth opportunities

Job summary

LincolnIT is looking for a Service Desk Engineer to support their Managed Services team in a hybrid role, combining remote service desk tasks with onsite support in the Bronx. Candidates should have at least 3 years of experience in IT support, excellent troubleshooting skills, and a commitment to providing outstanding customer service.

The position demands balancing remote ticket handling and onsite IT support when needed. Benefits include competitive salary, medical plans, and opportunities for career growth.

Qualifications

• Minimum 3+ years in Helpdesk, Service Desk, or Desktop Support.
• Strong troubleshooting skills with Microsoft 365 and Windows environments.
• Experience in a ticket-driven environment like ConnectWise.

Responsibilities

• Handle incoming tickets via various channels.
• Troubleshoot Level 1 issues including user account and VPN issues.
• Document all work accurately in real time.

Skills

Troubleshooting in Windows environments

Microsoft 365

Active Directory / Entra ID

Basic networking (IP, DNS, VPN)

Customer service

Tools

ConnectWise

Job description

LincolnIT is looking for a Service Desk Engineer to support their Managed Services team in a hybrid role, combining remote service desk tasks with onsite support in the Bronx. Candidates should have at least 3 years of experience in IT support, excellent troubleshooting skills, and a commitment to providing outstanding customer service.

The position demands balancing remote ticket handling and onsite IT support when needed. Benefits include competitive salary, medical plans, and opportunities for career growth.