IT Support Engineer

Teceze USA; Knoxville (TN); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Teceze USA in Knoxville is seeking an experienced IT Support Engineer for a long-term onsite role. You will provide first-level technical and desktop support to end users and manage support tickets on site.

The ideal candidate has 1–5 years in L1/desktop support, solid hardware and software troubleshooting, basic networking (TCP/IP, DNS, DHCP, VPN), and experience with ServiceNow, Jira, or Remedy. Strong communication and independent work are required.

Formación

• 1–5 years of experience in L1/desktop support/Help Desk or IT Support.
• Strong hardware and software troubleshooting abilities.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Experience with ticketing systems such as ServiceNow, Jira, Remedy, etc.
• Excellent troubleshooting and communication skills.
• Ability to work independently in an onsite environment.

Responsabilidades

• Provide first-level technical and desktop support to end users.
• Troubleshoot Windows, hardware, software, and basic network issues.
• Monitor and resolve incidents and service requests.
• Troubleshoot laptops, desktops, printers, and peripherals.
• Manage and update support tickets.
• Escalate complex technical issues to L2/L3 teams.
• Maintain accurate documentation and IT support processes.
• Provide professional onsite support to customers.

Conocimientos

L1 Support

Desktop Support

Help Desk

Service Desk

IT Support

Herramientas

ServiceNow

Jira

Remedy

Descripción del empleo

We are looking for an experienced IT Support Engineer for a long-term opportunity supporting a leading organization in Knoxville, TN

Location: Knoxville, TN

Work Arrangement: 100% Onsite

Duration: Long-Term

Key Responsibilities:

• Provide first-level technical and desktop support to end users
• Troubleshoot Windows, hardware, software, and basic network issues
• Monitor and resolve incidents and service requests
• Troubleshoot laptops, desktops, printers, and peripherals
• Manage and update support tickets
• Escalate complex technical issues to appropriate L2/L3 teams
• Maintain accurate documentation and follow IT support processes
• Provide professional and customer-focused onsite support

Required Skills:

• 1–5 years of experience in L1, Desktop Support, Help Desk, Service Desk, or IT Support
• Knowledge of hardware and software troubleshooting
• Basic networking knowledge — TCP/IP, DNS, DHCP, VPN
• Experience with ticketing systems such as ServiceNow, Jira, Remedy, etc.
• Strong troubleshooting and communication skills
• Ability to work independently in an onsite environment