Onsite IT Support Engineer - 1st/2nd Line, Windows & 365

Spectrum IT Recruitment; Winchester (VA); On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Weekdays 8:00-17:00

20 days holiday + bank holidays

Pension available

Job summary

Spectrum IT Recruitment seeks an IT Support Engineer in Winchester to join a small IT team supporting a family-owned UK home and business moving company. The role is focused on 1st and 2nd line support, ensuring systems, devices and services run smoothly.

You'll handle a mix of tickets and hands-on troubleshooting, supporting Microsoft 365, Active Directory, Entra ID and Exchange, and setting up user accounts, permissions and group policies.

Qualifications

• At least 24 months' IT experience with Windows 10/11, Windows Server 2022 and Microsoft 365 cloud environments, or relevant IT certifications.
• Proven ability to provide 1st and 2nd line support and maintain user productivity.

Responsibilities

• Provide 1st and 2nd line support to users across the business.
• Troubleshoot hardware, software, Windows and connectivity issues.
• Support Microsoft 365, Active Directory, Entra ID and Exchange.
• Set up user accounts, permissions, email and group policies.
• Support laptops, workstations, printers, mobile devices and telephony.
• Investigate network and system issues and escalate when needed.
• Assist with updates, patches, backups and IT equipment deployments.
• Maintain IT asset records and technical documentation.

Skills

1st line support

2nd line support

Troubleshooting

Communication

Education

IT certifications

Tools

Windows 10/11

Windows Server 2022

Microsoft 365

Active Directory

Entra ID

Exchange

Group policy

Job description

Spectrum IT Recruitment seeks an IT Support Engineer in Winchester to join a small IT team supporting a family-owned UK home and business moving company. The role is focused on 1st and 2nd line support, ensuring systems, devices and services run smoothly.

You'll handle a mix of tickets and hands-on troubleshooting, supporting Microsoft 365, Active Directory, Entra ID and Exchange, and setting up user accounts, permissions and group policies.