Onsite Desktop Support Engineer — Windows & Citrix

Corbets Capital; New York (NY); On-site; USD 70,000 - 105,000; Full time

Job summary

Corbets Capital is seeking a motivated Desktop Support Engineer to deliver high-quality end-user tech support across our global offices. The role focuses on Windows environments, M365, identity management, and VDI like Citrix/Azure.

You will support senior leadership, handle mobile devices, and troubleshoot network and conferencing tools, with a strong emphasis on customer service and ownership of issues through resolution.

Qualifications

• 3–5 years of desktop or end-user support experience in a corporate environment.
• Experience supporting Windows 10/11, Microsoft 365 applications, and enterprise endpoint hardware.
• Familiarity with Active Directory, Microsoft 365, Exchange Online, and basic user-access troubleshooting.
• Experience supporting remote users and troubleshooting VPN, Wi-Fi, and virtual desktop connectivity issues.
• Experience supporting mobile devices, including iOS and Android, in an enterprise-managed environment.
• Strong troubleshooting and problem-solving skills, with the ability to prioritize and manage multiple requests in a fast-paced environment.
• Excellent written and verbal communication skills, with a professional and customer-focused approach.
• Ability to work fully onsite from the New York office.

Responsibilities

• Provide responsive, in-person end-user and desktop support for employees in the New York office, and for remote users and executive leadership.
• Support Windows 10/11, Microsoft 365 applications, and common productivity tools.
• Assist with user account administration, access requests, password resets, distribution groups, and Microsoft 365 services.
• Escalate identity, access, and infrastructure issues to the appropriate teams.
• Support virtual desktop environments like Citrix Cloud and Azure Virtual Desktop.
• Deploy and troubleshoot workstation hardware and peripherals.
• Support Cisco collaboration tools, including IP phones and video conferencing.
• Manage mobile devices via Microsoft Intune and support room technologies.
• Install and support Bloomberg Terminal and other market-data apps.
• Log and track incidents in Jira Service Management and communicate resolutions.

Skills

Troubleshooting

Customer service

Communication

Ownership

Documentation

Tools

Active Directory

Microsoft 365

Exchange Online

Jira Service Management

Citrix Cloud

Azure Virtual Desktop

Intune

Windows Autopilot

PowerShell

Job description

Corbets Capital is seeking a motivated Desktop Support Engineer to deliver high-quality end-user tech support across our global offices. The role focuses on Windows environments, M365, identity management, and VDI like Citrix/Azure.

You will support senior leadership, handle mobile devices, and troubleshoot network and conferencing tools, with a strong emphasis on customer service and ownership of issues through resolution.