Banking Support Specialist - Customer & Tech Help

BankFirst Financial Services; Hattiesburg (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services in Mississippi is seeking a Call Center Associate to assist customers and employees with online banking, debit cards, and account questions. You will resolve issues over the phone, provide remote tech support for banking software, and maintain a friendly, patient attitude.

Ideal candidates have direct customer service experience and prior banking exposure; banking systems knowledge is preferred.

Qualifications

• Experience in Direct Customer Service.
• Previous Banking and experience with a knowledge of banking systems preferred.

Responsibilities

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Provides technical assistance and support for incoming calls that relate to computer systems, software, and hardware to other bank employees.

Skills

Direct Customer Service

Banking knowledge

Job description

BankFirst Financial Services in Mississippi is seeking a Call Center Associate to assist customers and employees with online banking, debit cards, and account questions. You will resolve issues over the phone, provide remote tech support for banking software, and maintain a friendly, patient attitude.

Ideal candidates have direct customer service experience and prior banking exposure; banking systems knowledge is preferred.