IT Support Analyst: Frontline Tech Help for Teams

JPC Partners; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

JPC Partners seeks a Level 1 IT Support Analyst in Philadelphia to assist attorneys and staff with Windows 11, Microsoft 365, Outlook, Teams, and devices across desktops, laptops, and mobile platforms.

Ideal candidates have 2–5 years of hands-on IT support experience, strong troubleshooting skills, and a customer-first approach. Law firm experience is a plus but not required; on-call coverage may be needed.

Qualifications

• Minimum 2–5 years of hands-on IT support experience.
• Experience supporting Windows 10/11, Microsoft 365, Outlook, and common desktop apps.
• Experience supporting desktops, laptops, printers, and mobile devices in a business environment.
• Familiarity with Active Directory and Azure AD administration.
• Basic networking and VPN troubleshooting knowledge.
• Experience using IT help desk ticketing systems.
• Strong communication, problem-solving, and customer service skills.
• Ability to explain technical issues to nontechnical users.

Responsibilities

• Provide Level 1 support to end users, troubleshooting hardware, software, network, and application issues.
• Support Windows 11, Microsoft 365 apps, Outlook, Teams, and business applications.
• Troubleshoot desktops, laptops, printers, monitors, and mobile devices.
• Assist with password resets, account access, connectivity issues, and Azure AD administration.
• Provide support for remote access technologies including Citrix and VPN.
• Troubleshoot Teams/Zoom meetings and conference room tech.
• Install, configure, deploy, and maintain IT equipment.
• Support firm-issued mobile devices and applications.
• Log and track support requests in the help desk system.
• Escalate complex issues to senior staff while keeping users informed.
• Assist with hardware inventory, moves, and workstation setup.
• Create/update user documentation and troubleshooting guides.
• Participate in on-call support coverage.

Skills

Customer service

Troubleshooting

Windows 10/11

Microsoft 365

Active Directory/Azure AD

VPN connectivity

Communication

Prioritization

On-call support

Education

Associate's or Bachelor's degree in Information Technology or related field

Tools

Ticketing system

Microsoft Intune

Job description

JPC Partners seeks a Level 1 IT Support Analyst in Philadelphia to assist attorneys and staff with Windows 11, Microsoft 365, Outlook, Teams, and devices across desktops, laptops, and mobile platforms.

Ideal candidates have 2–5 years of hands-on IT support experience, strong troubleshooting skills, and a customer-first approach. Law firm experience is a plus but not required; on-call coverage may be needed.