Onsite IT Support Analyst — Troubleshooting & Ticketing

Akkodis; Brecksville (OH); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Job summary

A technology consulting firm is seeking an experienced IT Analyst for an onsite position in Brecksville, OH. The ideal candidate will have strong troubleshooting skills and organizational abilities to prioritize support tickets. Responsibilities include troubleshooting PC issues, managing ticketing systems, and providing solutions to end users. The position offers competitive pay ranging from $26 to $30 per hour, along with various benefits including medical, dental, and 401K options.

Qualifications

• Bachelor's degree or relevant experience in IT support.
• Strong troubleshooting skills for hardware and software.
• Organizational skills to prioritize tickets and needs.

Responsibilities

• Troubleshoot PC hardware and software issues.
• Log all requests in the ticketing system.
• Provide solutions to end user interactions.

Skills

Troubleshooting experience

Organizational skills

Education

Bachelor's degree or equivalent experience

Job description

A technology consulting firm is seeking an experienced IT Analyst for an onsite position in Brecksville, OH. The ideal candidate will have strong troubleshooting skills and organizational abilities to prioritize support tickets. Responsibilities include troubleshooting PC issues, managing ticketing systems, and providing solutions to end users. The position offers competitive pay ranging from $26 to $30 per hour, along with various benefits including medical, dental, and 401K options.