On‑Site IT Support Analyst (Contract)

Beacon Hill; Eastlake (OH); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

State leave programs

Job summary

A leading staffing agency is seeking an IT Support Analyst for their client in Eastlake, Ohio. The role involves troubleshooting PC issues, managing service requests, and collaborating with various IT teams. Ideal candidates should have a technical degree and 3+ years of experience, proficient in Microsoft Windows and Office 365 applications. This is a contract position requiring on-site work five days a week.

Qualifications

• 3+ years of relevant experience in IT support.

Responsibilities

• Record all service requests in the ticketing system.
• Deliver comprehensive solutions to user inquiries.
• Troubleshoot hardware and software issues on PCs.
• Contribute to maintaining knowledge base documentation.

Skills

Microsoft Windows 10 and 11

Office 365 applications (Teams, OneDrive, Outlook, OneNote)

Web browsers (Internet Explorer, Edge, Chrome, Safari)

PDF applications (Adobe Acrobat, Foxit Reader)

ServiceNow

Education

Technical degree

Job description

A leading staffing agency is seeking an IT Support Analyst for their client in Eastlake, Ohio. The role involves troubleshooting PC issues, managing service requests, and collaborating with various IT teams. Ideal candidates should have a technical degree and 3+ years of experience, proficient in Microsoft Windows and Office 365 applications. This is a contract position requiring on-site work five days a week.