Onsite Desktop Support Specialist - IT Troubleshooter

Akkodis; Wickliffe (OH); On-site; USD 41,328 - 45,460; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

A leading IT service provider in Wickliffe, OH is seeking an IT Site Analyst/Desktop Support. The role includes troubleshooting PC issues and requires at least 3 years of hands-on support experience. Key qualifications include excellent communication skills and proficiency in Microsoft and various software applications. This full-time position offers a competitive salary of $30-$33 per hour and opportunities for career growth.

Qualifications

• 3+ years of hands-on desktop support experience.
• Must have excellent communication and customer service skills.
• Experience in troubleshooting desktop and laptop hardware and software.

Responsibilities

• Troubleshoot PC hardware and software problems.
• Address IT issues with end users, usually in-person.
• Log all requests in ticketing system.

Skills

Microsoft Windows 10

Office 365 applications

excellent communication skills

customer service skills

hardware troubleshooting

software troubleshooting

Experience with iOS/Android

SCCM

ServiceNow

Tools

Adobe Acrobat

Foxit Reader

SharePoint

MS Power Suite

VB/C++/Python

Job description

A leading IT service provider in Wickliffe, OH is seeking an IT Site Analyst/Desktop Support. The role includes troubleshooting PC issues and requires at least 3 years of hands-on support experience. Key qualifications include excellent communication skills and proficiency in Microsoft and various software applications. This full-time position offers a competitive salary of $30-$33 per hour and opportunities for career growth.