IT Support Analyst

Akkodis; Brecksville (OH); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Job summary

A technology consulting firm is seeking an experienced IT Analyst for an onsite position in Brecksville, OH. The ideal candidate will have strong troubleshooting skills and organizational abilities to prioritize support tickets. Responsibilities include troubleshooting PC issues, managing ticketing systems, and providing solutions to end users. The position offers competitive pay ranging from $26 to $30 per hour, along with various benefits including medical, dental, and 401K options.

Qualifications

• Bachelor's degree or relevant experience in IT support.
• Strong troubleshooting skills for hardware and software.
• Organizational skills to prioritize tickets and needs.

Responsibilities

• Troubleshoot PC hardware and software issues.
• Log all requests in the ticketing system.
• Provide solutions to end user interactions.

Skills

Troubleshooting experience

Organizational skills

Education

Bachelor's degree or equivalent experience

Job description

An IT Analyst job in Brecksville, OH is available courtesy of Akkodis. This is an onsite support position. Must be experienced in computer support and troubleshooting. ORGANIZATIONAL SKILLS ARE A MUST – being able to prioritize tickets and support needs as well as inventory organization.

Pay: $26/hour up to $30/hour

IT Analyst Responsibilities

• Troubleshoot PC hardware and software problems; software installations and upgrades
• Log all requests in ticketing system
• Provide accurate and thorough solutions to end user interactions; escalate or transfer incidents as needed
• Provide information to end users regarding the status of their incidents or requests

Qualifications

• Bachelor's degree or experience will be considered over education
• Strong troubleshooting experience
• Organizational skills are a must – being able to prioritize tickets and support needs
• Ticket management; ticket status and prioritizing them are a must in this role!

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

The Company will consider qualified applicants with arrest and conviction records.