Onsite IT Support Analyst — Manufacturing & SAP

Jones Grove IT Recruiting; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Jones Grove is seeking an IT Support Analyst to serve as the primary onsite IT resource for a Winston-Salem manufacturing facility. You will handle end-user support, Windows administration, and basic network tasks while collaborating with a broader IT team.

The role involves maintaining SAP Business One and warehouse tech, supporting multiple locations, and traveling as needed. You will thrive with independent ownership and a proactive approach to technology needs onsite.

Qualifications

• Three+ years in desktop support, IT operations, or similar.
• Hands-on with Windows, printers, mobile devices, and end users.
• Knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud authentication.
• Understanding networking fundamentals including switches and firewalls.
• Ability to investigate problems independently and escalate when needed.
• Good communication across technical and non-technical staff.
• Comfortable in office and warehouse environments.

Responsibilities

• Provide onsite support for desktops, laptops, printers, phones, scanners, and other devices.
• Manage user accounts and authentication via Active Directory and Microsoft cloud platforms.
• Support Microsoft 365, Exchange, Teams, and related tools.
• Troubleshoot local network, connectivity, switches, and firewall issues.
• Assist warehouse staff with technology used in daily operations.
• Learn and support SAP Business One and warehouse management software.
• Coordinate with corporate IT on larger infrastructure issues and projects.
• Help bring additional locations onto the corporate network and domain.
• Track IT equipment and maintain asset information.
• Document processes and IT procedures for staff.
• Occasional after-hours support as needed.
• Periodic travel to other locations.

Skills

Windows support

Active Directory

Microsoft 365

Networking basics

End user support

Strong communication

Onsite work

Tools

SAP Business One

Warehouse management systems

VOIP systems

Job description

Jones Grove is seeking an IT Support Analyst to serve as the primary onsite IT resource for a Winston-Salem manufacturing facility. You will handle end-user support, Windows administration, and basic network tasks while collaborating with a broader IT team.

The role involves maintaining SAP Business One and warehouse tech, supporting multiple locations, and traveling as needed. You will thrive with independent ownership and a proactive approach to technology needs onsite.