On-Site Manufacturing IT Support & Projects Lead

Trane Supply; Greenville, Northern (SC, KY); Hybrid; USD 67,000 - 93,000; Full time

Benefits offered by this job

Wellness program

Health insurance

401K matching

Education assistance

Job summary

Trane Supply in Greenville, SC is hiring an IT Support Analyst to provide onsite IT support for office and manufacturing environments. You will collaborate with business partners to drive IT initiatives, manage minor projects, and ensure adherence to service levels and incident management processes.

The role requires strong troubleshooting skills, a background in Windows environments, and experience with ITSM practices. A 4-day on-site workweek and occasional after-hours support are noted.

Qualifications

• Bachelor's degree in an IT-related field or equivalent experience.
• 3+ years of IT and project management experience.
• Strong troubleshooting skills with Windows OS and MS Office Suite.
• Experience with IT service management and incident handling.
• Familiarity with ERP/MES/PLM environments is a plus.

Responsibilities

• Provide onsite IT support for office and manufacturing environments.
• Lead and support IT initiatives across multiple sites.
• Manage minor IT projects and perform business analysis tasks.
• Collaborate with business partners to develop requirements and process documentation.
• Act as liaison for downtime and incident communications; support ticketing processes.

Skills

IT support

Project management

Cross-functional teamwork

Client communication

Incident management

Lean/OpEx

Analytical thinking

Security awareness

Education

Bachelor's degree in IT

Tools

Active Directory

Intune

Windows

Office 365/SharePoint/Teams/Visio

Oracle databases

SQL

DELMIA Apriso

Job description

Trane Supply in Greenville, SC is hiring an IT Support Analyst to provide onsite IT support for office and manufacturing environments. You will collaborate with business partners to drive IT initiatives, manage minor projects, and ensure adherence to service levels and incident management processes.

The role requires strong troubleshooting skills, a background in Windows environments, and experience with ITSM practices. A 4-day on-site workweek and occasional after-hours support are noted.