Onsite IT Support Analyst I — Grand Rapids, Growth & Benefits

Monarch Investment and Management Group; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k match

Training programs

Tuition reimbursement

Paid Time Off

Paid holidays

Sabbatical benefit

Medical insurance

Dental insurance

Vision insurance

Life insurance

Rent discount

Referral bonus

Job summary

Monarch Investment and Management Group in Grand Rapids, MI, is seeking an IT Support Analyst I to join our onsite IT team. The role focuses on desktop maintenance, end-user support, problem resolution, and hardware/software installation for Monarch’s nationwide portfolio from the Grand Rapids office.

You will manage accounts, licenses, and device configurations, with travel limited to local areas as needed. Competitive salary and benefits are offered for this full-time on-site position.

Qualifications

• Trade school, associate’s degree, or equivalent experience in information systems.
• A+, Network+, and MCP certifications.
• 3–5 years of relevant technical experience in a remotely managed environment.

Responsibilities

• Maintain and support Monarch PCs, printers, and related equipment at corporate and remote locations.
• Monitor, resolve desktop problems, and install hardware/software based on requirements.
• Administer Active Directory and device configurations; manage licenses and asset tracking.
• Provide end-user support with strong customer service.
• Assist with AV/conferencing systems and mobile devices.

Skills

A+

Network+

MCP certifications

Education

Associate’s Degree or equivalent in Information Systems

Tools

TeamViewer

Microsoft 365

Job description

Monarch Investment and Management Group in Grand Rapids, MI, is seeking an IT Support Analyst I to join our onsite IT team. The role focuses on desktop maintenance, end-user support, problem resolution, and hardware/software installation for Monarch’s nationwide portfolio from the Grand Rapids office.

You will manage accounts, licenses, and device configurations, with travel limited to local areas as needed. Competitive salary and benefits are offered for this full-time on-site position.