IT Support Analyst I

Jobvite, Inc.; Franktown (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k match up to $4,000 annual

Tuition reimbursement

Paid time off

8 paid holidays

Sabbatical every 5 years

Health insurance

Dental insurance

Vision insurance

Employee referral bonus

Job summary

Monarch Investment and Management Group is seeking an on-site IT Support Analyst I in Franktown, CO to maintain the desktop environment across Monarch’s nationwide portfolio. The role emphasizes problem resolution, hardware/software installation, and end-user support while managing licenses and AD-related tasks.

The position requires 3–5 years of relevant experience, A+/Network+/MCP certs are preferred, and the candidate should be prepared to work on-site from the Franktown office.

Qualifications

• Trade school or Associate's Degree in Information Systems or equivalent experience.
• Industry certifications A+, Network+, MCP preferred.
• 3–5 years of technical support in managed environments.

Responsibilities

• Maintain desktop environment for Monarch’s nationwide portfolio.
• Provide end user support and hardware/software installation.
• Administer PCs, printers, licenses, and related equipment.

Skills

A+

Network+

MCP

Education

Associate's Degree in IS

Trade school or equivalent experience

Tools

TeamViewer

Microsoft Teams

GoToMeeting

GoToWebinar

Office 365

Job description

Information Technology (IT)Franktown, Colorado

IT Support Analyst I | Franktown, CO | Full-Time | On-Site

Multifamily Housing | Pay: $40,000 to $55,000 per year salary

Monarch Investment and Management Group, “Monarch” , operates unlike other real estate investment groups, which is why we beat industry standards in everything we do. Monarch is among the top 10 multifamily owners in the country!

Our reputation speaks for itself as we don't just fill seats, we foster real career growth! Check out our Glassdoor reviews for yourself.

We are looking for an onsiteIT Support Analyst I to join our IT team at our beautiful office in Franktown, CO!

A little about the role:

This position will provide maintenance of the computer desktop environment for Monarch’s nationwide portfolio including monitoring, resolving problems, installing hardware/software, and analyzing requirements.

It is responsible for administration and support of all Monarch PCs, printers, and related equipment at both the corporate location (Active Directory) and remote locations (Workgroup); end user support; license tracking; and PC maintenance, upgrades and configurations.

Although this is a Remote Monitoring and Management (RMM) position for Monarch’s nationwide portfolio the person in this role is expected to office out of the Franktown, CO office.

What we are offering:

-$40,000 - $55,000 per year salary
- 401k planning with up to a $4,000 annual match
- Paid Training programs
- Tuition Reimbursement program
- Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours
- 8 Paid Holidays, 2 Paid ½ day Holidays, Paid Birthday or Work Anniversary Off
- 3 week paid sabbatical every 5 years with Monarch or 2 weeks’ pay bonus (Stay Bonus)
- Under $50.00 /Month medical insurance through Blue Cross for employees
- FREE basic Dental insurance for employees, buy up available
- FREE basic life insurance for employees, buy up available
- Vision & additional benefit plans for employees, +Spouse, +Children available.
- 20% off rent at any owned Monarch community, 100% discount after 10 years, (Subject to terms and resident selection criteria)
- $500.00 - $1,000 Employee Referral Bonus Program (terms & conditions apply)

What we are looking for from you:

• Trade school, Associate’s Degree, or equivalent experience in Information Systems
  - A+, Network +, and MCP certifications
  - 3-5 years of relevant technical experience in a remotely managed environment
  - Understanding of Audio/Video conferencing systems (Microsoft Teams, GoToMeeting, GoToWebinar, etc.)
  - Excellent customer service and interaction skills with non-technical end users
  Demonstrable proficiency in understanding, manipulation, and general use of:
  - TCP/IP Networking
  - Microsoft Office 365
  - Team Viewer remote control software
  - iOS and Android devices
  - Users and Computers in in Workgroups, domains, and Azure AD

Some out of state and local travel may be required for this role

This role requires pre-employment screenings that include a criminal background check, drug screening, and credit review