IT Support Analyst I

Jobvite, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k up to $4,000 match

Tuition Reimbursement

Paid Time Off 80–160 hours/year

8 paid holidays + 2 half days

Sabbatical or Stay Bonus

Medical insurance under $50/month

Free basic dental insurance

Free basic life insurance

Vision and family plans

Rent discount up to 20%

Employee Referral Bonus

Job summary

Monarch Investment and Management Group in Grand Rapids, MI is seeking an IT Support Analyst I to maintain the desktop environment and resolve user issues for Monarch’s nationwide portfolio. The role involves administering PCs, printers, licenses, and related equipment at corporate and remote locations with on-site presence in Grand Rapids.

The ideal candidate will have 3–5 years of relevant experience, certifications (A+/Network+/MCP), and hands-on knowledge of Teams, Office 365, and Team

Qualifications

• Trade school or an equivalent in Information Systems.
• Industry certifications such as A+/Network+/MCP preferred.
• 3–5 years of relevant technical experience in a remote or semi‑remote environment.

Responsibilities

• Maintain desktop environment including hardware and software.
• Provide end-user support and issue resolution onsite and remotely.
• Administer PCs, printers, licenses, and related equipment.
• Assist with AD and basic network-related tasks in a distributed portfolio.

Skills

Customer service

Remote support

End-user support

Education

A+ Certification

Network+ Certification

MCP Certification

Tools

Team Viewer

Microsoft Office 365

GoToMeeting/GoToWebinar

Job description

Information Technology (IT)Grand Rapids,Michigan

IT Support Analyst I | Grand Rapids, MI | Full-Time | On-Site

Multifamily Housing | Pay: $40,000 to $55,000 per year salary

Monarch Investment and Management Group, “Monarch” , operates unlike other real estate investment groups, which is why we beat industry standards in everything we do. Monarch is among the top 10 multifamily owners in the country!

Our reputation speaks for itself as we don't just fill seats, we foster real career growth! Check out our Glassdoor reviews for yourself.

We are looking for an onsiteIT Support Analyst I to join our IT team at our beautiful office in Grand Rapids, MI!

A little about the role:

This position will provide maintenance of the computer desktop environment for Monarch’s nationwide portfolio including monitoring, resolving problems, installing hardware/software, and analyzing requirements.

It is responsible for administration and support of all Monarch PCs, printers, and related equipment at both the corporate location (Active Directory) and remote locations (Workgroup); end user support; license tracking; and PC maintenance, upgrades and configurations.

Although this is a Remote Monitoring and Management (RMM) position for Monarch’s nationwide portfolio the person in this role is expected to office out of the Grand Rapids, MI corporate location.

What we are offering:

• -$40,000 - $55,000 per year salary
• - 401k planning with up to a $4,000 annual match
• - Paid Training programs
• - Tuition Reimbursement program
• - Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours
• - 8 Paid Holidays, 2 Paid ½ day Holidays, Paid Birthday or Work Anniversary Off
• - 3 week paid sabbatical every 5 years with Monarch or 2 weeks’ pay bonus (Stay Bonus)
• - Under $50.00 /Month medical insurance through Blue Cross for employees
• - FREE basic Dental insurance for employees, buy up available
• - FREE basic life insurance for employees, buy up available
• - Vision & additional benefit plans for employees, +Spouse, +Children available.
• - 20% off rent at any owned Monarch community, 100% discount after 10 years, (Subject to terms and resident selection criteria)
• - $500.00 - $1,000 Employee Referral Bonus Program (terms & conditions apply)

What we are looking for from you:

• Trade school, Associate’s Degree, or equivalent experience in Information Systems
• A+, Network +, and MCP certifications
• 3-5 years of relevant technical experience in a remotely managed environment
• Understanding of Audio/Video conferencing systems (Microsoft Teams, GoToMeeting, GoToWebinar, etc.)
• Excellent customer service and interaction skills with non-technical end users
• Demonstrable proficiency in understanding, manipulation, and general use of:
  • TCP/IP Networking
  • Microsoft Office 365
  • Team Viewer remote control software
  • iOS and Android devices
  • Users and Computers in in Workgroups, domains, and Azure AD

Some out of state and local travel may be required for this role

This role requires pre-employment screenings that include a criminal background check, drug screening, and credit review