Onsite IT Support Analyst: End-User & Hardware Expert

Crane Payment Innovations; Mount Prospect (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401k Plan

Defined career growth plans

Flexible work environment

Generous paid time off

Volunteer events

Travel opportunities

Job summary

Crane Payment Innovations seeks an IT Site Support Analyst to deliver an exceptional end-user experience from our Mount Prospect, IL campus. You will resolve hardware and software issues, manage incidents, and deploy computers, printers, and related equipment, ensuring smooth onboarding and lifecycle management.

The ideal candidate has a MIS/CS background, 3+ years of PC hardware/software support, and experience with Windows 11, IP networks, and iOS devices.

Qualifications

• Bachelor's degree or equivalent experience; MIS/CS preferred.
• 3+ years installing and maintaining office PC hardware/software.
• CompTIA A+, Net+ preferred.
• Proven experience supporting Windows 11 and IP networks.
• Procure and support iOS devices.
• Excellent communication, organization, and attention to detail.
• Availability for after-hours support for major rollouts and system updates.

Responsibilities

• Resolve hardware and software issues, minimizing end-user disruption and meeting SLA targets.
• Manage incidents and requests using IT service management tools to drive timely resolution.
• Deploy computers, printers, and related equipment; support onboarding and device upgrades.
• Maintain accurate IT asset and CMDB records for lifecycle management.
• Provide coverage for other site-based IT team members during absences.
• Support endpoint and hardware refresh initiatives and IT improvement efforts.
• Create and maintain concise technical documentation for knowledge sharing.
• Participate in daily standups; communicate progress, blockers, and risks.
• Collaborate with technical and non-technical colleagues to deliver solutions.
• Deliver high-quality customer service while building trusted stakeholder relationships.

Skills

Communication

Organization

Attention to detail

Customer service

Teamwork

Education

Bachelor's degree (MIS or CS preferred) or equivalent experience

Tools

Windows 11

IP networks

iOS devices procurement/support

Job description

Crane Payment Innovations seeks an IT Site Support Analyst to deliver an exceptional end-user experience from our Mount Prospect, IL campus. You will resolve hardware and software issues, manage incidents, and deploy computers, printers, and related equipment, ensuring smooth onboarding and lifecycle management.

The ideal candidate has a MIS/CS background, 3+ years of PC hardware/software support, and experience with Windows 11, IP networks, and iOS devices.