IT Site Support Analyst

Crane NXT; Mount Prospect (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits: Medical, Vision & Dental

401k Plan

Generous paid time off

Opportunities for community involvement

Job summary

Crane NXT in Mount Prospect, IL, is looking for an IT professional to provide site-based support, ensuring quality end-user experiences. Responsibilities include resolving hardware/software issues, managing IT incidents, and maintaining records. Candidates should have a Bachelor’s degree in a relevant field and experience with Windows 11 and networks.

Salary ranges from $65,000 to $75,000 with comprehensive benefits, flexible work environment, and career growth opportunities.

Qualifications

• 3 years of experience installing and maintaining office PC hardware/software.
• Experience supporting networks and Windows 11.
• Availability for after-hours support on major rollouts.

Responsibilities

• Resolve hardware and software issues to minimize disruption.
• Manage incidents and requests using IT service management tools.
• Maintain IT asset and CMDB records.

Skills

Technical problem resolution

Incident management

Customer service

Team collaboration

Organization

Education

Bachelor's degree in MIS or Computer Science

CompTIA A+, Net+

Tools

Windows 11

iOS devices

Job description

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

What You’ll Be Doing

• Resolve hardware and software issues, ensuring minimal disruption to end users and adhering to established SLA targets.
• Effectively manage and prioritize incidents and requests using IT service management and backlog tools to drive timely resolution.
• Coordinate and independently handle deployment of computers, printers, and related equipment, supporting smooth onboarding and device upgrades.
• Maintain accurate IT asset and CMDB records to support tracking, auditing, and lifecycle management.
• Provide coverage for other site‑based IT team members during absences, ensuring uninterrupted IT support for users.
• Support endpoint and hardware refresh initiatives, upgrades, and other IT improvement efforts.
• Create and maintain clear, concise technical documentation to support knowledge sharing and continuous improvement.
• Participate in daily standups, proactively communicating progress, blockers, and risks to keep work moving forward.
• Collaborate effectively with technical and non‑technical colleagues to deliver solutions in a supportive, team‑oriented environment.
• Deliver consistent, high‑quality customer service while building strong, trusted relationships with stakeholders.

Who We’re Looking For

We’re looking for a hands‑on IT professional who thrives in a site‑based support environment and takes ownership of delivering a reliable, high‑quality end‑user experience. The ideal candidate is comfortable balancing day‑to‑day support with planned project work, communicates clearly in daily standups, and proactively manages priorities in a fast‑paced setting.

Qualifications and Requirements

• Bachelor’s degree (MIS or Computer Science preferred) or equivalent experience, plus at least 3 years installing and maintaining office PC hardware/software
• CompTIA A+, Net+ preferred
• Proven experience supporting Windows 11 and IP networks
• Procure and support iOS devices
• Excellent communication, organization, and attention to detail
• Effective teamwork and customer service skills
• Quick learner and adaptable to new technologies and changing tasks
• Availability to provide after‑hours support for major rollouts and system updates

Personal Attributes

• Clear and effective communicator with strong written and verbal skills, able to explain technical issues and root causes.
• Strong interest in technology with a willingness to learn and adapt to new tools and processes.
• High level of integrity, professionalism, and personal accountability.
• Detail‑oriented and dependable in a fast‑paced, performance‑driven environment.
• Collaborative, results‑focused team member with a strong customer service mindset.

What We’re Offering

• Base salary $65-75K
• Comprehensive Benefits; Medical, Vision & Dental
• 401k Plan
• Defined career growth plans
• Flexible work environment
• Generous paid time off, including sick and holiday
• Community involvement and volunteering events
• Opportunities to travel and work at our global sites

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.