IT Site Support Analyst

Crane Payment Innovations Inc.; Illinois; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Vision benefits

Dental benefits

401k plan

Career growth

Job summary

Crane Payment Innovations Inc. in Mount Prospect, IL is seeking an IT Site Support Analyst to ensure a reliable end-user experience. The role is onsite and involves deploying devices, supporting Windows 11 and IP networks, and maintaining CMDB records.

The ideal candidate has a MIS/CS background with 3+ years of PC hardware/software support, strong communication, and teamwork skills, plus willingness for after-hours work during major rollouts and updates.

Qualifications

• Bachelor's degree (MIS or Computer Science preferred) or equivalent experience; at least 3 years installing and maintaining office PC hardware/software.
• CompTIA A+, Net+ preferred.
• Experience supporting Windows 11 and IP networks.
• Procure and support iOS devices.
• Excellent communication, organization, and attention to detail.
• Effective teamwork and customer service skills.
• Availability for after-hours support for major rollouts and system updates.

Responsibilities

• Resolve hardware and software issues with minimal end-user disruption and within SLA targets.
• Prioritize incidents and requests using IT service management/backlog tools.
• Deploy computers, printers, and related equipment for onboarding and upgrades.
• Maintain accurate IT asset and CMDB records.
• Provide coverage for other site IT team members.
• Support endpoint and hardware refresh initiatives and improvements.
• Create and maintain technical docs for knowledge sharing.
• Participate in daily standups and communicate progress, blockers, and risks.
• Collaborate with technical and non-technical colleagues to deliver solutions.
• Deliver high-quality customer service and build stakeholder relationships.

Skills

End-user support

Windows 11 support

IP networks

Communication

Teamwork

After-hours availability

Education

Bachelor's degree in MIS or Computer Science or equivalent

Tools

PC hardware setup

iOS device management

Job description

WHAT YOU’LL BE DOING

The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. This role is based in Mount Prospect, IL (onsite) and will be responsible for the following:

• Resolve hardware and software issues, ensuring minimal disruption to end users and adhering to established SLA targets.
• Effectively manage and prioritize incidents and requests using IT service management and backlog tools to drive timely resolution.
• Coordinate and independently handle deployment of computers, printers, and related equipment, supporting smooth onboarding and device upgrades.
• Maintain accurate IT asset and CMDB records to support tracking, auditing, and lifecycle management.
• Provide coverage for other site‑based IT team members during absences, ensuring uninterrupted IT support for users.
• Support endpoint and hardware refresh initiatives, upgrades, and other IT improvement efforts.
• Create and maintain clear, concise technical documentation to support knowledge sharing and continuous improvement.
• Participate in daily standups, proactively communicating progress, blockers, and risks to keep work moving forward.
• Collaborate effectively with technical and non‑technical colleagues to deliver solutions in a supportive, team‑oriented environment.
• Deliver consistent, high‑quality customer service while building strong, trusted relationships with stakeholders.

WHO WE’RE LOOKING FOR

We’re looking for a hands‑on IT professional who thrives in a site‑based support environment and takes ownership of delivering a reliable, high‑quality end‑user experience. The ideal candidate is comfortable balancing day‑to‑day support with planned project work, communicates clearly in daily standups, and proactively manages priorities in a fast‑paced setting.

Qualifications and Requirements

• Bachelor’s degree (MIS or Computer Science preferred) or equivalent experience, plus at least 3 years installing and maintaining office PC hardware/software
• CompTIA A+, Net+ preferred
• Proven experience supporting Windows 11 and IP networks
• Procure and support iOS devices
• Excellent communication, organization, and attention to detail
• Effective teamwork and customer service skills
• Quick learner and adaptable to new technologies and changing tasks
• Availability to provide after-hours support for major rollouts and system updates

Personal Attributes

• Clear and effective communicator with strong written and verbal skills, able to explain technical issues and root causes.
• Strong interest in technology with a willingness to learn and adapt to new tools and processes.
• High level of integrity, professionalism, and personal accountability.
• Detail‑oriented and dependable in a fast‑paced, performance‑driven environment.
• Collaborative, results‑focused team member with a strong customer service mindset.

WHAT WE’RE OFFERING

• Base salary $65-75K
• Comprehensive Benefits; Medical, Vision & Dental
• 401k Plan
• Defined career growth plans
• Flexible work environment
• Generous paid time off, including sick and holiday
• Community involvement and volunteering events
• Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.