IT Site Support Analyst

Crane Payment Innovations; Mount Prospect (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401k Plan

Defined career growth plans

Flexible work environment

Generous paid time off

Volunteer events

Travel opportunities

Job summary

Crane Payment Innovations seeks an IT Site Support Analyst to deliver an exceptional end-user experience from our Mount Prospect, IL campus. You will resolve hardware and software issues, manage incidents, and deploy computers, printers, and related equipment, ensuring smooth onboarding and lifecycle management.

The ideal candidate has a MIS/CS background, 3+ years of PC hardware/software support, and experience with Windows 11, IP networks, and iOS devices.

Qualifications

• Bachelor's degree or equivalent experience; MIS/CS preferred.
• 3+ years installing and maintaining office PC hardware/software.
• CompTIA A+, Net+ preferred.
• Proven experience supporting Windows 11 and IP networks.
• Procure and support iOS devices.
• Excellent communication, organization, and attention to detail.
• Availability for after-hours support for major rollouts and system updates.

Responsibilities

• Resolve hardware and software issues, minimizing end-user disruption and meeting SLA targets.
• Manage incidents and requests using IT service management tools to drive timely resolution.
• Deploy computers, printers, and related equipment; support onboarding and device upgrades.
• Maintain accurate IT asset and CMDB records for lifecycle management.
• Provide coverage for other site-based IT team members during absences.
• Support endpoint and hardware refresh initiatives and IT improvement efforts.
• Create and maintain concise technical documentation for knowledge sharing.
• Participate in daily standups; communicate progress, blockers, and risks.
• Collaborate with technical and non-technical colleagues to deliver solutions.
• Deliver high-quality customer service while building trusted stakeholder relationships.

Skills

Communication

Organization

Attention to detail

Customer service

Teamwork

Education

Bachelor's degree (MIS or CS preferred) or equivalent experience

Tools

Windows 11

IP networks

iOS devices procurement/support

Job description

Have you ever used the self-checkout in a Wal-Mart, Target, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES," then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by more than 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.

What You'll Be Doing

The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. This role is based in Mount Prospect, IL (onsite) and will be responsible for the following:

• Resolve hardware and software issues, ensuring minimal disruption to end users and adhering to established SLA targets.
• Effectively manage and prioritize incidents and requests using IT service management and backlog tools to drive timely resolution.
• Coordinate and independently handle deployment of computers, printers, and related equipment, supporting smooth onboarding and device upgrades.
• Maintain accurate IT asset and CMDB records to support tracking, auditing, and lifecycle management.
• Provide coverage for other site-based IT team members during absences, ensuring uninterrupted IT support for users.
• Support endpoint and hardware refresh initiatives, upgrades, and other IT improvement efforts.
• Create and maintain clear, concise technical documentation to support knowledge sharing and continuous improvement.
• Participate in daily standups, proactively communicating progress, blockers, and risks to keep work moving forward.
• Collaborate effectively with technical and non-technical colleagues to deliver solutions in a supportive, team-oriented environment.
• Deliver consistent, high-quality customer service while building strong, trusted relationships with stakeholders.

Who We're Looking For

We're looking for a hands-on IT professional who thrives in a site-based support environment and takes ownership of delivering a reliable, high-quality end-user experience. The ideal candidate is comfortable balancing day-to-day support with planned project work, communicates clearly in daily standups, and proactively manages priorities in a fast-paced setting.

Qualifications And Requirements

• Bachelor's degree (MIS or Computer Science preferred) or equivalent experience, plus at least 3 years installing and maintaining office PC hardware/software
• CompTIA A+, Net+ preferred
• Proven experience supporting Windows 11 and IP networks
• Procure and support iOS devices
• Excellent communication, organization, and attention to detail
• Effective teamwork and customer service skills
• Quick learner and adaptable to new technologies and changing tasks
• Availability to provide after-hours support for major rollouts and system updates

Personal Attributes

• Clear and effective communicator with strong written and verbal skills, able to explain technical issues and root causes.
• Strong interest in technology with a willingness to learn and adapt to new tools and processes.
• High level of integrity, professionalism, and personal accountability.
• Detail-oriented and dependable in a fast-paced, performance-driven environment.
• Collaborative, results-focused team member with a strong customer service mindset.

What We're Offering

• Base salary $65-75K
• Comprehensive Benefits; Medical, Vision & Dental
• 401k Plan
• Defined career growth plans
• Flexible work environment
• Generous paid time off, including sick and holiday
• Community involvement and volunteering events
• Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.