Onsite IT Support Analyst — End-User & Devices

MKS Instruments, Inc.; Beaverton (OR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Salary range disclosed

discretionary annual bonus

Comprehensive benefits package

Job summary

MKS Instruments, Inc. is seeking an IT Support Analyst for our Beaverton, OR onsite location. You will partner with IT infrastructure teams to support our global end user base and report to the Senior IT Manager of Field Services Americas.

Your role involves troubleshooting, documenting, and resolving IT requests, training users on processes, managing assets, and serving as Smart Hands for IT tasks. Travel up to 10% is required.

Qualifications

• Associate's degree in CIS or related field.
• 4+ years of onsite IT end user support experience.
• Related IT Certifications are a plus.
• Excellent customer service and written/verbal communication skills.
• Experience supporting Windows 10/11 and Office 365 in an enterprise environment.
• Experience with Autopilot provisioning, Intune, Azure, Company Portal, and Software Center.
• Experience managing tickets and SLAs using ServiceNow or similar ticketing systems.

Responsibilities

• Respond to and coordinate requests for assistance within SLAs.
• Troubleshoot, diagnose, document, and resolve reported IT issues across end-user and infrastructure devices.
• Train customers on IT processes and procedures.
• Manage and maintain local asset inventory.
• Act as 'Smart Hands' for IT support tasks for infrastructure and project management.
• Travel up to 10% between local and regional buildings as needed.

Skills

Onsite IT support

Customer service

Windows 10/11

Office 365

Intune

Azure

Active Directory

Rack-mounted hardware

MacOS/Linux

Education

Associate's degree in CIS or related

Tools

ServiceNow

Autopilot provisioning

Intune

Company Portal

Software Center

Dell hardware

Job description

MKS Instruments, Inc. is seeking an IT Support Analyst for our Beaverton, OR onsite location. You will partner with IT infrastructure teams to support our global end user base and report to the Senior IT Manager of Field Services Americas.

Your role involves troubleshooting, documenting, and resolving IT requests, training users on processes, managing assets, and serving as Smart Hands for IT tasks. Travel up to 10% is required.