Field Technical Support Engineer

MKS Instruments, Inc.; Wilmington (MA); On-site; USD 88,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Sick time

15 vacation days

Parental leave

Tuition reimbursement

Stock program participation

Job summary

MKS Instruments, Inc. is seeking a Technical Support Engineer to partner with field service, engineering, and sales teams to provide expert-level troubleshooting and technical support.

You will collaborate with Engineering, Quality, and Manufacturing to diagnose product performance concerns and drive continuous improvement, reporting to the Technical Support Manager. Responsibilities include delivering training, creating technical documentation, and supporting the transition of new products from

Qualifications

• AS degree in a technical engineering field or equivalent practical experience is required; a BS degree is preferred.
• Minimum 2+ years of hands-on field service or technical support experience in a relevant industry.
• Strong business acumen, analytical capabilities, and interpersonal and communication skills for cross-functional interaction.
• Proactive, self-driven problem solver with ability to manage multiple tasks with minimal supervision.

Responsibilities

• Provide expert-level technical support to customers, field service engineers, sales teams, and service technicians via phone, email, or in person.
• Collaborate with Engineering, Quality, and Manufacturing to identify corrective actions for product failures and drive continuous improvement.
• Drive smooth transition of new products from design to service and represent the Service organization in product development projects.
• Develop and maintain technical documentation, service bulletins, and training materials for global teams.
• Deliver engaging training sessions on new and existing products to field staff and customers.
• Travel requirements: Up to 10% travel.

Skills

AS degree in engineering

BS degree preferred

2+ years field service/technical

problem-solving

communication & collaboration

multi-tasking

MS Office

Education

Associate's degree in engineering

Bachelor's degree preferred

Tools

MS Office

Job description

MKS Instruments, Inc. is seeking a Technical Support Engineer to partner with field service, engineering, and sales teams to provide expert-level troubleshooting and technical support.

You will collaborate with Engineering, Quality, and Manufacturing to diagnose product performance concerns and drive continuous improvement, reporting to the Technical Support Manager. Responsibilities include delivering training, creating technical documentation, and supporting the transition of new products from