IT Support Analyst — End-User Tech & Projects (Onsite)

Modine Manufacturing Company

Jefferson City (MO)

On-site

USD 58,000 - 81,000

Full time

9 days ago

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Benefits offered by this job

Day One benefits

Employee Assistance Program

Maternity leave

Short-term disability

Parental leave

Paternity leave

401k match

Life Insurance

HSA contributions

Job summary

Modine Manufacturing Company in Jefferson City, MO is seeking an IT Support Analyst to join its growing IT team. The IT Support Analyst will provide critical support for hardware, software, and network systems, delivering hands-on technical solutions with strong customer service.

You will troubleshoot incidents, manage problems, and assist with IT projects, collaborating with System Administrators and Network Engineers.

Qualifications

Associate’s degree in IT, CS, or related field; bachelor’s degree preferred.
2+ years in IT support, Service Desk or similar.
Strong hardware and software troubleshooting skills (Windows, macOS, Office 365).
Familiarity with networking concepts: TCP/IP, DNS, DHCP, VPN.
Experience with Windows Server, Linux, and virtualization (VMware, Hyper-V).
Knowledge of Active Directory and basic server administration.
Experience with ServiceNow ITSM.

Responsibilities

Technical Support: Provide end-user support across hardware, software, network, and system issues.
Incident & Problem Management: Own incidents and perform root cause analysis.
Hardware and Software Support: Install, configure, maintain, and troubleshoot IT hardware and software.
Network & Connectivity Support: Troubleshoot connectivity and VPN/LAN issues.
End-User Training & Documentation: Train users and maintain knowledge base.
IT Project Support: Assist with system upgrades, software deployments, and hardware refreshes.
Collaboration with IT Teams: Work with System Admins and Network Engineers to resolve issues.