Onsite IT Support & Equipment Specialist

Navex Global; Portland (OR); On-site; USD 28,000 - 40,000; Full time

Job summary

NAVEX Global, Inc. is seeking a Service Desk Technician to join our IT Team onsite in Portland, OR. You will support end-users, manage IT equipment inventory, and help deploy devices using Intune/Autopilot and KACE.

You’ll work with Active Directory, Adaxes, and a variety of hardware/software to resolve issues. Collaboration across US/UK sites and support for mobile computing are part of the role.

Qualifications

• Associate’s degree in Information Technology or related field.
• 6+ months experience in a Technical Support or Customer Service role.
• Proactive problem-solving approach.
• Strong technical acumen and willingness to learn.
• Excellent organizational and time management skills; able to manage multiple projects.
• Ability to work independently and in a team.
• Willingness to own new processes and projects as skills grow.
• Drive results through service-oriented problem solving and effective communication.
• Culture agility; comfortable in fast-paced, candid environments.
• AI readiness and curiosity to leverage AI and new tech to improve outcomes.
• Aligned with NAVEX core values to fuel performance.

Responsibilities

• Be onsite support 5 days a week; ensure users and facilities are cared for daily.
• Manage IT equipment inventory; handle shipping, receiving and provisioning.
• Build, deploy, and support workstations using Intune/Autopilot and KACE for management and imaging.
• Install and support third-party hardware/software and in-house programs; troubleshoot end-user issues.
• Contribute to desktop management procedures using Active Directory, KACE, and Adaxes workflows.
• Handle tickets from multiple sites in US and UK; remotely troubleshoot before escalation.
• Assist field personnel with mobile computing needs (laptops, mobile devices, VPN).
• Document activities using KACE, inventory systems, and Microsoft Planner; produce Reports.

Skills

Technical aptitude

Problem solving

Communication

Education

Associate’s degree in IT or related field

Tools

KACE

Active Directory

Intune/Autopilot

Adaxes

Microsoft Planner

Job description

NAVEX Global, Inc. is seeking a Service Desk Technician to join our IT Team onsite in Portland, OR. You will support end-users, manage IT equipment inventory, and help deploy devices using Intune/Autopilot and KACE.

You’ll work with Active Directory, Adaxes, and a variety of hardware/software to resolve issues. Collaboration across US/UK sites and support for mobile computing are part of the role.