Onsite IT Support Specialist - End-User Expert

MKS Inc.; Beaverton (OR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

12 paid holidays

15 paid vacation days

6 weeks parental leave

Job summary

MKS in Beaverton, OR is seeking an IT Support Analyst to partner with IT infrastructure teams supporting our global end user base. You will report to the Senior IT Manager of Field Services Americas and operate onsite.

The role requires 4+ years of on-site IT end-user support, strong customer service, and experience with Windows 10/11, Office 365, Autopilot provisioning, Intune, Azure, and ticketing systems like ServiceNow. Up to 10% travel may be necessary.

Qualifications

• Associate’s degree in computer science information systems or related field.
• 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement.
• Excellent customer service and communication skills both verbally and in writing.
• Experience supporting computers, mobile devices, printers, and their connected peripherals.
• Experience supporting Windows 10, Windows 11, and Office 365 in an enterprise environment.
• Experience with Autopilot provisioning, Intune, Azure, Company Portal, and Software Center.
• Experience managing tickets and service level agreements using ServiceNow or similar ticketing systems.

Responsibilities

• Responding to and coordinating requests for assistance in a positive, professional manner within service level agreements.
• Troubleshoot, diagnose, document, and resolve all reported support requests and problems across a multitude of end user and infrastructure devices.
• Train customers on various IT related processes and procedures.
• Manage and maintain local asset inventory.
• Act as “Smart Hands” for all IT support related tasks for both infrastructure and project management.
• Travel Requirements: Up to 10% of travel is required between local and regional buildings for support purposes as needed.

Skills

Customer service

Communication skills

Windows 10/11

Office 365

End-user support

Ticketing systems

Troubleshooting hardware

Remote troubleshooting

Hardware support

Education

Associate’s degree in CS/IS or related

Tools

ServiceNow

Intune

Azure

Company Portal

Software Center

Active Directory

Dell hardware

Job description

MKS in Beaverton, OR is seeking an IT Support Analyst to partner with IT infrastructure teams supporting our global end user base. You will report to the Senior IT Manager of Field Services Americas and operate onsite.

The role requires 4+ years of on-site IT end-user support, strong customer service, and experience with Windows 10/11, Office 365, Autopilot provisioning, Intune, Azure, and ticketing systems like ServiceNow. Up to 10% travel may be necessary.