Onsite IT Support Analyst – El Segundo

Decisive Point; El Segundo (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Stock options

Medical plan

One Medical

Vision plan

Dental plan

Life/AD&D

Paid parental leave

Lunch provided

Flexible PTO

Team events

HQ near ocean

Job summary

Radiant in El Segundo, CA is seeking an IT Support Analyst to be the first line of help for end users, handling computer, software, hardware, and network issues onsite and remotely. You will troubleshoot, resolve problems, and help streamline IT processes as the company scales.

The ideal candidate has a keen eye for detail, strong customer service, and a willingness to learn new technologies, with experience in Jira and Windows troubleshooting, plus excellent written and verbal communication.

Qualifications

• Bachelor's degree from an accredited institution.
• 1+ years in a help desk, IT associate, analyst, or similar role.
• Basic knowledge of and experience with troubleshooting Windows devices.
• Excellent and effective verbal and written communication.
• Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.

Responsibilities

• Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
• Manage the support request software system, Jira, to ensure timely and effective issue resolution.
• Maintain IT inventory including workstations and accessories.
• Collaborate with other members of IT to complete user-facing projects.
• Provide smooth and effective onboarding and off-boarding for all employees and contractors.
• Develop and maintain documentation and processes as the company scales.

Skills

Windows troubleshooting

Customer service

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

Jira

Office 365

Intune

Azure AD

Job description

Radiant in El Segundo, CA is seeking an IT Support Analyst to be the first line of help for end users, handling computer, software, hardware, and network issues onsite and remotely. You will troubleshoot, resolve problems, and help streamline IT processes as the company scales.

The ideal candidate has a keen eye for detail, strong customer service, and a willingness to learn new technologies, with experience in Jira and Windows troubleshooting, plus excellent written and verbal communication.