Onsite IT Support & Troubleshooting Pro

Sunrise Systems, Inc.; Fort Collins (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Sunrise Systems, Inc. is seeking an on-site IT Support professional to provide first-line triage and hands-on technical support at the Client Geek Street desk.

The role emphasizes patient, customer-focused problem solving and clear documentation of issues while navigating Windows environments. You will assist with system provisioning, device refreshes, and asset management, while learning IT security policies and contributing to knowledge-sharing sessions.

Qualifications

• Basic understanding of Windows troubleshooting.
• Customer-oriented mindset.
• Ability to take clear notes to capture problems.
• MacOS knowledge is helpful but not required.
• PowerShell or command line familiarity.
• CompTIA A+ certification.
• Familiarity with DNS, LAN, WAN.

Responsibilities

• Provide first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk.
• Analyze technician workflows to identify areas of improvement and optimization.
• Identify workflows without supporting documentation.
• Assist IT team with system provisioning and device refresh/replacements.
• Documentation writing.
• Asset stockroom maintenance (physical and virtual).
• Support IT project goals.
• Set up devices or mobile accessories.
• Communicate status updates with internal clients.
• Ensure requests are prioritized and closed in a timely manner.
• Work with a senior IT technician for escalations and guidance.
• Learn and adhere to IT security and data privacy policies.
• Participate in knowledge-sharing sessions and training.

Skills

Windows troubleshooting

Customer oriented

Documentation

Note taking

PowerShell

Command line

Networking concepts

Education

CompTIA A+ certification

Technology-related degree

Tools

PowerShell

Job description

Sunrise Systems, Inc. is seeking an on-site IT Support professional to provide first-line triage and hands-on technical support at the Client Geek Street desk.

The role emphasizes patient, customer-focused problem solving and clear documentation of issues while navigating Windows environments. You will assist with system provisioning, device refreshes, and asset management, while learning IT security policies and contributing to knowledge-sharing sessions.