IT Support Analyst

Decisive Point; El Segundo (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Stock options

Medical plan

One Medical

Vision plan

Dental plan

Life/AD&D

Paid parental leave

Lunch provided

Flexible PTO

Team events

HQ near ocean

Job summary

Radiant in El Segundo, CA is seeking an IT Support Analyst to be the first line of help for end users, handling computer, software, hardware, and network issues onsite and remotely. You will troubleshoot, resolve problems, and help streamline IT processes as the company scales.

The ideal candidate has a keen eye for detail, strong customer service, and a willingness to learn new technologies, with experience in Jira and Windows troubleshooting, plus excellent written and verbal communication.

Qualifications

• Bachelor's degree from an accredited institution.
• 1+ years in a help desk, IT associate, analyst, or similar role.
• Basic knowledge of and experience with troubleshooting Windows devices.
• Excellent and effective verbal and written communication.
• Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.

Responsibilities

• Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
• Manage the support request software system, Jira, to ensure timely and effective issue resolution.
• Maintain IT inventory including workstations and accessories.
• Collaborate with other members of IT to complete user-facing projects.
• Provide smooth and effective onboarding and off-boarding for all employees and contractors.
• Develop and maintain documentation and processes as the company scales.

Skills

Windows troubleshooting

Customer service

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

Jira

Office 365

Intune

Azure AD

Job description

About Radiant

Radiant is an El Segundo, CA-based startup building the world's first mass-produced, portable nuclear microreactors. The company's first reactor, Kaleidos, is a 1-megawatt, fail-safe microreactor that can be transported anywhere power is needed and run for up to 5 years without refueling. Portable nuclear power with rapid-deploy capability can replace similar-sized diesel generators and provide critical asset support for hospitals, data centers, remote sites, and military bases. Radiant's unique, practical approach to nuclear development leverages modern software engineering to rapidly deliver safe, factory-built microreactors that use existing, well-qualified materials. Founded in 2020, Radiant is on track to test its first reactor at the Idaho National Laboratory this summer, with initial customer deliveries beginning in 2028.

About the Role

Radiant is seeking a dedicated IT Support Analyst. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. This role requires you to be both reactive and proactive, from troubleshooting and solving problems to implementing process improvements for smoother employee experiences. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to continuously learn new technologies.

Responsibilities and Duties:

• Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.

• Manage the support request software system, Jira, to ensure timely and effective issue resolution.

• Maintain IT inventory including workstations and accessories.

• Collaborate with other members of IT to complete user-facing projects.

• Provide smooth and effective onboarding and off-boarding for all employees and contractors.

• Develop and maintain documentation and processes as the company scales.

Required Skills and Qualifications:

• Bachelor's degree from an accredited institution.

• 1+ years in a help desk, IT associate, analyst, or similar industry position.

• Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).

• Excellent and effective verbal and written communication.

• Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.

Desired Skills and Qualifications:

• 2+ years in a help desk, IT associate, analyst, or similar industry position.

• Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.

• Experience with troubleshooting macOS and Linux.

• Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.

• Eager to continuously learn new technologies with an innate sense of curiosity.

Additional Requirements

• Must be willing to work extended hours and weekends as necessary to accomplish our mission

• Must work 100% onsite at El Segundo HQ

Benefits and Perks

• Stock: Substantial incentive stock plan for all full-time employees.

• Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum plans.

• One Medical: Sponsored memberships for employees and their dependents.

• Vision: 100% top tier plan coverage + 50% for dependents.

• Dental: 100% top tier plan coverage, orthodontia extra, 50% for dependents.

• Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.

• 8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.

• Daily catered lunch. Free snacks and drinks.

• Flexible PTO policy. Remote workday allocation.

• Company and team-bonding events, happy hours and in-person camaraderie.

• Beautiful El Segundo headquarters close to the Pacific Ocean.

Total Compensation and Benefits

Radiant compensates people for impact and invests in those who continue to raise the bar. Radiant's new hire compensation package includes base salary, substantial equity grants, and comprehensive health benefits. Total compensation and level are determined through a rigorous evaluation of interview performance, experience, education, and qualifications, and are designed to support continued growth as scope, responsibility, and impact expand at Radiant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.